3+ years of Technical Account Management, Sales engineering, or Support engineering experience in the B2B/SaaS industry
3+ years of experience with Office 365 or Google Workspace Administration
Strong customer focus with the ability to manage multiple priorities in a fast-paced environment
Excellent written and verbal communication skills to effectively communicate and present technical concepts to both technical and business audiences
Requirements:
Act as liaison between partners and internal teams for all technical activities post-launch, providing troubleshooting and support
Conduct regular technical account reviews, product trainings, and provide insights/analytics for clients
Provide high-quality technical consultation and support to drive client satisfaction and assist with upgrades and integrations
Advocate for product adoption and collaborate with internal teams to prioritize and relay partner feature requests
Job description
Description
About theRole
NinjaOneis looking for a highly skilledSolutions Engineer to join our global support team, focusing on customers using our SaaS Backup productDropSuite. We pride ourselves in deliveringunparalleledcustomer experience and are searching for someone that does the same!
This essential role involves direct interactions with our partners to address technical and service issues.You willbuild relationships with them and help them achieve their technical goals and overcome technical challenges. As the partners’ point of contact, you would communicate any issues or requests raised by them to the internal team and work closely with the team to provide high quality services and support, such as technical consultation and quick troubleshooting, for our clients. To be successful in this role, you will need to be ahighly motivatedand passionate individual, whoseeksto solve technical challenges and deliverhigh levelof value satisfaction for our clients in a fast-moving environment.
This position will be a bridge between the business and the technology teams understanding customer queries,analyzingit technically, and providing either resolution or escalation to our engineering team. Part of this process involves working closely with the product team to suggest product improvements or new features based on customer feedback. You will learn about the best technologies forreal-timeautomated data backup and archive management.
Location–Remote in one of the following states: California, Oregon, Washington
WhatYou’llbe Doing
Act as a liaison between our partners and the internal team for all technical activities post launch
Work closely with the internal team to provide prompt and professional troubleshooting for any technical challenges faced by clients
Perform regular technical account reviews, producttrainingsand on-site visits to provide insights and analytics for clients
Provide high-quality technical consultation and support to drivehigh levelof client satisfaction
Assistpartners in their upgrades and integration by providing technical support to ensure long-term success
Be the voice of the partners and work with internal team to manage clients’ feature request prioritization
Pro-actively advocate forNinjaOne’sproduct adoption byidentifyingopportunities in which our products can better fit with clients’ needs and technology
Other duties as needed
About You
Minimum 3 years of Technical Account Management, Salesengineeringor Support engineering experience in the B2B / SaaS industry
3+ years of experience with Office 365 or Google Workspace Administration
Strong customer focus with an ability to manage multiple priorities and perform in a fast-paced work environment
Excellent written and verbal communication skills to effectively communicate and present technical concepts to both technical and business audience
Strong work ethic and does not mind working a few extra hours during peak timesand acrosstime zoneswhenrequired
PlusIf You Have
Technical experience with SaaS solution distributors or Managed Service Providers (MSP’s)
Experience with cloud backup systems and/or similar technologies
About Us
NinjaOneautomates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than30,000 customers. TheNinjaOneautomated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers.NinjaOneis obsessed with customer success and provides free and unlimited onboarding, training, and support.NinjaOneis #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
WhatYou’llLove
Our flexible working hours withhybrid andremoteoffice options enable you to successfully balance your personal life and your job Grow personally andprofessionallywith one of the fastest growing companies Develop your skills through our renowned training platform Receive competitive compensation Collaborate with acurious, kind,internationaland interculturalworkforce
Additional Information
This position is NOT eligible for Visa sponsorship.
Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, and PTO. For roles based in California or Washington,the base salary hiring range for this position is $100,000 to $105,000 per year.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
From: United States, Connecticut (USA), Massachusetts (USA), New Jersey (USA), New York (USA), Pennsylvania (USA), Rhode Island (USA), Vermont (USA) (Full Remote)
