Key Facts

Remote From:

Anywhere

Full time

English, Spanish

Hard Skills

Other Skills

•
Accountability
•
Communication
•
Teamwork
•
Analytical Thinking
•
Problem Solving

Roles & Responsibilities

Proven experience supporting end users in a modern SaaS-based IT environment with hands-on device management, identity and access management, troubleshooting, and systems administration
Practical Salesforce Administration experience, including user management, reports and dashboards, data quality, and end-user support; Salesforce Admin certification is a plus
Service-minded, customer-facing support skills with ability to diagnose issues, communicate resolution steps, and maintain high reliability
Strong understanding of security, access controls, least-privilege principles, and basic security best practices across devices, SaaS platforms, and identity systems

Requirements:

Manage day-to-day IT operations, including user onboarding/offboarding, device management, access control, and SaaS administration; own Salesforce administration tasks such as user management, basic configuration, reporting, and data hygiene
Improve system reliability and user experience by identifying recurring issues and implementing preventative solutions; maintain documentation and SOPs
Partner with business teams and external providers to translate needs into scalable, secure technical solutions; maintain security, scalability, and operational resilience
Proactively automate workflows, reduce manual effort, maintain system hygiene and data integrity, and support auditability and trust

Job description

IT Systems Administrator

Are you ready to be the backbone of a modern, high-performing organization, keeping systems reliable, users productive, and data flowing securely?

At Naviant, our mission is to partner with organizations to reimagine how work gets done, combining deep industry expertise, intelligent technology, and a human-centered approach to deliver measurable outcomes. Our vision is simple yet ambitious: Reimagine work through automation, AI, and data, freeing people to focus on what truly matters.

We’re seeking a hands-on IT System Administrator who thrives in a fast-moving IT environment and takes pride in owning both systems and outcomes. This role blends core IT administration with defined, functional Salesforce administration responsibilities, supporting end users, SaaS platforms, devices, and identity systems across the organization.

Approximately 25% of this role focuses on Salesforce administration, including user management, reporting, data integrity, and light configuration in support of established business processes. This role does not involve heavy Salesforce development (e.g. Apex or custom code), but rather ensures the platform remains reliable, usable, and well-governed for internal teams. The remaining 75% centers on general IT operations, such as endpoint management, identity and access management, SaaS tooling, troubleshooting, and continuous improvement of internal systems. This is a highly visible role that requires strong technical judgment, excellent service orientation, and proactive, problem-solving mindset. While this role owns day-to-day administration and continuous improvement of internal systems, it operates within a broader support ecosystem that includes IT leadership, external partners, and specialized vendors for security and infrastructure.

Performance Objectives – What You Will Accomplish

First 30 Days: Getting Grounded

Develop a strong working knowledge of Naviant’s IT environment, including devices, identity systems, SaaS applications, security controls, and support processes.
Gain an understanding of how Salesforce is used across the organization, including core objects, reports, integrations, and business workflows.
Build trusted relationships with internal stakeholders by delivering responsive, reliable end-user support.
Review existing documentation, configurations, and open issues to identify risks, gaps, and quick-win improvements.
Establish credibility through clear communication, follow-through, and a high standard of operational excellence.

Within 60 Days: Taking Ownership

Independently manage day-to-day IT operations, including user onboarding/offboarding, device management, access control, and SaaS administration.
Take functional ownership of Salesforce administration tasks such as user management, basic configuration, reporting, data hygiene, and support requests.
Improve system reliability and user experience by identifying recurring issues and implementing preventative solutions.
Enhance documentation, standard operating procedures, and internal knowledge resources.
Partner effectively with business teams to understand needs and translate them into scalable, secure technical solutions.

At 90 Days and Beyond: Driving Impact

Fully own the health, reliability, and usability of Naviant’s internal IT systems and Salesforce environment, partnering with IT leadership and external providers, as appropriate, to ensure scalability, security, and operational resilience.
Serve as a trusted internal advisor, balancing user needs, security, scalability, and operational efficiency.
Proactively identify opportunities to simplify workflows, improve automation, and reduce manual effort across systems.
Maintain strong system hygiene, access controls, and data integrity, supporting auditability and organizational trust.
Contribute to longer-term IT strategy and continuous improvement initiatives, bringing a thoughtful, solution-oriented perspective.

Competencies – Key Skills & Experience We're Looking For

IT Systems Administration & Operations
Proven experience supporting end users in a modern SaaS-based IT environment. Strong hands-on skills in device management, identity and access management, troubleshooting, and systems administration. Comfortable operating as a generalist who can move seamlessly between support, configuration, and improvement work while maintaining high reliability and accountability.

Salesforce Administration
Practical experience as a Salesforce Administrator, including user management, configuration, reports and dashboards, data quality, and end-user support. Able to translate business requirements into well-structured Salesforce solutions while maintaining simplicity, usability, and data integrity. Salesforce Admin certification is a plus, but real-world experience and sound judgment are essential.

User Support & Service Mindset
Demonstrated ability to support non-technical users with patience, clarity, and professionalism. Skilled at diagnosing issues, communicating resolution steps, and balancing responsiveness with sustainable solutions. Brings a strong sense of ownership for user experience and system reliability.

Security, Access, & Risk Awareness
Solid understanding of access controls, least-privilege principles, and basic security best practices across devices, SaaS platforms, and identity systems. Able to make sound decisions that balance usability with organizational risk and compliance needs.

Problem Solving & Continuous Improvement
Analytical and proactive problem-solver who looks beyond symptoms to address root causes. Comfortable improving processes, documentation, and system configurations to reduce friction and prevent recurring issues. Thrives in environments that value accountability, learning, and incremental improvement.

Perks and Benefits – How We Take Care of Our Team

At Naviant, we believe in taking care of our people, both professionally and personally. As a fully remote company, we offer an engaging and supportive culture that prioritizes work-life balance.

Our Benefits:

Comprehensive Health, Dental, & Vision Insurance
Employer Paid Disability & Life Coverage
401k & Match Program
Generous Paid Time Off
Flex Spending Plans & Dependent Care

Other Valuable Perks:

Monthly Home Office Allowance
Volunteer Time Off
Charitable Giving Program
Lifestyle Spending Account
Employee Assistance Program, Parent Program, Wellness Initiatives, Virtual Gatherings, Employee Discount Program, Annual In-Person Celebration Week, and more!