Onboarding Operations Coordinator (Contractor)

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

The Onboarding Operations Coordinator will be joining the People Team at Amplify and will be responsible for ensuring a smooth, human-centered onboarding experience when automation alone is not sufficient. This role exists to provide frontline support, coordination, and problem-solving that protects new hires, managers, and the broader Onboarding and Employee Readiness team from operational breakdowns.

This is a foundational individual contributor role that plays a critical role in safeguarding employee trust, responsiveness, and care during moments that matter most, especially when issues arise or exceptions occur.

Essential Responsibilities:

• Serve as the primary point of contact for onboarding-related inquiries from new hires and managers

• Monitor and manage the team inbox and shared intake channels

• Triage requests and issues, resolving where possible and escalating appropriately to Director of Onboarding and Employee Readiness or Onboarding Operations Manager

• Ensure timely, clear, and empathetic communication with impacted employees and managers

• Coordinate logistics for onboarding experiences such as:

  • Welcome & Connection sessions

  • Orientation scheduling and invites

  • Virtual meeting setup and coordination

• Support smooth execution of experience touchpoints

• Manage weekly compliance training audit for New Hires and Contingent Workers

• Support operational exceptions (e.g., equipment delays, access issues)

• Partner with IT, HR Ops, and Onboarding Operations to resolve issues quickly

• Track recurring issues and flag patterns for improvement

• Protect the employee experience during disruptions

• Follow established operational processes and standards

• Maintain accurate records of issues, resolutions, and trends

• Support documentation updates to improve clarity and consistency

Required Qualifications:

• Bachelor’s Degree or equivalent work experience

• Proficiency with the Google Suite of products (Sheets, Docs, Mail, Calendar)

• Advanced proficiency in Google Sheets, including pivot tables, basic formulas, and data analysis

• Highly organized with the ability to balance multiple tasks while managing work time efficiently

• Excellent written and verbal communication skills

Preferred Qualifications:

• Up to 1 year of experience in the Human Resources or related field

• Experience with Workday as an HR Platform

• Experience with Smartsheet as a project management tool

• Strong attention to detail

Compensation:

The hourly rate range for this role is $15.85 to $31.70.

Amplify is an Equal Opportunity Employer.  Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans.  If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.

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If you are selected for employment, a background check will be required.  As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Amplify is an E-Verify participant.