BI Manager

Job Title 

Job Description

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We are taking the market and expanding the market for custom framing, all while building a beloved brand associated with celebrating the best moments in life. In order to fulfill our mission, we have to build a great team across a number of disciplines – ecommerce, retail, manufacturing, and merchandising. 

We are a consumer business operating online and in our over 45 retail stores and growing. We operate three manufacturing facilities that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

The Role: BI Manager 

Your mission: 

Your mission is to play an integral role in the Business Intelligence function at Framebridge - reporting to the Director of BI. Business Intelligence is at the core of the business at Framebridge - the team works cross functionally across all departments and executive leadership to use data to drive business decisions. This individual will focus specifically on Web & Marketing analytics, creating a data grounded POV for decisions across our web platform.   

The BI Manager will be responsible for:

• Owning web and marketing analytics reporting, delivering clear insights into performance across executive stakeholders

• Leading end-to-end BI projects, including scoping, execution, and stakeholder communication

• Translating business needs into clear data requirements and technical specifications for reporting, dashboards, and data models

• Managing the front end of our BI tool, Looker, ensuring business partners are able to leverage data and understanding performance seamlessly
   

This role will establish and foster a data-driven decision-making culture within the organization by instilling the importance of leveraging data insights. This is a hands-on role with high visibility and ownership, combining technical execution with strategic business partnership.

Your Legacy:  There will be a lasting impact on the overall customer experience through data-driven initiatives. This could include personalized marketing campaigns, improved product recommendations, and a deeper understanding of consumer insights.
 

You will:

• Develop and maintain key reports and dashboards to support business decision-making and strategic initiatives. Own reporting for weekly, ad hoc and strategic initiatives for our web platform and marketing

• Translate and visualize complex data and analyses to all levels within the organization to generate business insights and recommendations that drive action

• Proactively investigate changes in performance metrics, asking “why” they moved and translating findings into clear business implications and next steps.

• Collaborate with cross-functional teams to identify data needs and provide actionable insights through data analysis.

• Support critical dashboards running in production.

Reports to: Director of BI
 

Location: Washington D.C. preferred, but open to remote locations

Travel Requirements: As needed for projects, not expected to be significant
 

Compensation: Base Salary plus Framebridge benefits 

Who you are:

• Bachelor's degree in Engineering, Mathematics, Statistics, or a related field.

• Proven experience (5-8 years) in business intelligence, analytics, consulting, or a related field, with a focus on ecommerce and marketing for consumer products and retail brands.

• Strong intellectual and analytical curiosity - initiative to dig into the "why" of various results.

• Highly driven, resourceful; and curious individual looking to make a tangible impact on the business.

• Deep customer orientation and care for the overall customer experience.

• Proficient in Looker(preferred) and SQL.

• Strong project management skills and the ability to work collaboratively in a cross-functional environment.

• Familiarity with Shopify, GA4 or Multi Touch Attribution is a plus. 

Time Type

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.