Willingness to take an agency CI polygraph when requested
Educational/experience requirements: HS diploma with 8+ years, AS with 6+ years, BS with 3+ years, or MS with 2+ years of relevant experience
Effective communication skills and ability to organize work, perform analysis, quickly resolve issues, multi-task, and take direction from lead team members
Requirements:
Handle customer support calls and issues in a Tier 1 / Tier 2 environment
Manage user and group access using Domain Controller and Active Directory via Remote Server tools
Provide support across Windows, Linux, VMware/Hyper-V, and Remote Desktop, including basic hardware setup/repair (drives and memory)
Learn and implement SQL Server Profiler and Agent, develop scripts for basic data queries and automation of system upgrades and backups, and communicate solutions clearly with stakeholders
Job description
Overview:
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.
Responsibilities:
On a daily basis, the ideal candidate will have junior to mid-level skills to provide the following support:
Handle customer support calls and issues in a Tier 1 / Tier 2 environment setting.
Log into using a Domain Controller or Remote Server tool, navigating the Active Directory Interface managing user and group system access issues.
Provide support using your understanding of Windows, some Linux, some VMWare / Hyper-V and or Remote Desktop.
Have experience setting up, repairing basic computer equipment to include installing new or replacement of computer drives and memory.
Ability to learn the understand and implementation of SQL Server Profiler (monitoring) and Agent (automation) tools.
Ability to learn the setup and execution of scripts to perform basic queries of data or automation of system upgrades and backups.
Ability to support direct or remote interface with customers on technical needs. Clearly communicates technical solutions with stakeholders and team members.
Qualifications:
Possess an active Top-Secret clearance.
Willingness to take an agency CI polygraph when requested.
Have a High School Diploma (HS) and 8+ years experience, Associates Degree (AS) and 6+ years experience, Bachelors’ Degree (BS) and 3+ years experience or a Masters’ Degree (MS) and 2+ years of relevant experience.
Possess effective communications skills and able to effectively brief audiences.
Have the ability to organize work so assignments are completed in a timely manner, perform analysis and quickly resolve issues, multi-task, and or take direction from lead team members.
Pay Transparency Statement:
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $77,600.00/Yr. - USD $129,600.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
EEO Statement:
EEO Race/Sex/Disability Status/Veteran Status
