Key Facts

Remote From:

Full time

English

Hard Skills

Account Management Customer Retention Customer Success Management User Feedback Cross-Functional Collaboration Use Case Analysis Customer Lifecycle Management Strategic Decision Making Value Propositions Patient Monitoring Client Services Customer Analysis Audience Analysis Marketing Analytics Customer Success Management Stakeholder Communications

Other Skills

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Adaptability
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Communication
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Relationship Building
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Presentations
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Problem Solving

Roles & Responsibilities

A strong track record in customer success or account management roles, preferably at a high growth startup
Experience owning a large book of business and consistently exceeding retention quota
Excellent communication especially with technical or complicated products. And, experienced with presenting to and influencing key stakeholders at all levels of an organization
Thrives in dynamic environments where there is change and ambiguity

Requirements:

Own our customers’ experience with Antenna and our products, ensuring engagement, adoption, retention, and growth
Be our customers’ trusted advisor as an expert of their needs, challenges, and org and equip them with tailored applications or usage of existing Antenna data products. Know their workflows and challenges and where Antenna data can deliver value
Collaborate with the full commercial team to expand customer relationships and execute on growth strategies. This includes tracking customer health metrics and proactively addressing them with support and in collaboration with the Antenna team
Be the voice of the customer for the Antenna org – partner closely with the product team to provide quick but comprehensive feedback loops, give inputs that drive prioritization of new product features, etc. At the same time, fully understand the required trade offs and timelines that are needed by the product team

Antenna

Information Technology & Services

About Antenna

The Subscription Economy has grown dramatically in the past decade, and is anticipated to almost triple again - from $635B to $1.5T - by 2025 [UBS]. But this growth is not just important economically. It is also dramatically changing the way that brands engage with consumers. The Subscription Economy enables brands to untether themselves from the established distribution channels and they have historically been stuck in, and to transcend transactional business models. The opportunity: deep, direct relationships with their customers, based on a long-term allegiance. And for consumers, this translates to much more choice, a dramatically better product experience, and a deeper connection with the brands they love. ‍ The fuel for this new world is data. Brands need to deeply understand consumer behavior to survive and thrive in the Subscription Economy. Enter Antenna. Get to know our data on our https://www.antenna.live/insights. Or, see Antenna in the press: https://www.antenna.live/press.

Company type: Startup

Industry: Information Technology & Services

Founded: 2018

Company size: 11 - 50

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Job description

Antenna is the leading provider of data and analytics for subscription media services in the U.S. Antenna's standardized metrics, competitive benchmarks, syndicated insights, and market intelligence are trusted by some of the most recognized and respected brands across media and entertainment sectors. Using a proprietary AI-powered approach, Antenna connects subscription activities with real consumer viewership to provide services, studios, and creators with an unmatched, market-wide view of subscriber behaviors to better understand acquisition, retention, and engagement.

At Antenna, the Customer Success team manages our most important customer relationships by advocating for customer's business needs and being an expert in Antenna data. At the moment, we do not have open roles in the Customer Success team, but we welcome the opportunity to connect with candidates.

Antenna is remote-first and welcomes applicants who are eligible to work in the United States.

What You’ll Do

Own our customers’ experience with Antenna and our products, ensuring engagement, adoption, retention, and growth
Be our customers’ trusted advisor as an expert of their needs, challenges, and org and equip them with tailored applications or usage of existing Antenna data & products. Know their workflows and challenges and where Antenna data can deliver value
Drive new use cases and value props with our customers by laddering their business objectives to new application of Antenna data
Collaborate with the full commercial team to expand customer relationships and execute on growth strategies. This includes tracking customer health metrics and proactively addressing them with support and in collaboration with the Antenna team
Effectively onboard, guide, and support our customers through the full customer lifecycle. Showcase how Antenna can support strategic decision making
Be the voice of the customer for the Antenna org – partner closely with the product team to provide quick but comprehensive feedback loops, give inputs that drive prioritization of new product features, etc. At the same time, fully understand the required trade offs and timelines that are needed by the product team
Contribute to our evolving customer success playbook, sharing insights to ensure we’re adopting best practices to drive adoption and success for all customers

Who You Are

A strong track record in customer success or account management roles, preferably at a high growth startup
Experience owning a large book of business and consistently exceeding retention quota
Excellent communication especially with technical or complicated products. And, experienced with presenting to and influencing key stakeholders at all levels of an organization
Thrives in dynamic environments where there is change and ambiguity
Bonus: you are fascinated by the new subscriber economy — streaming and the rest — and have developed deep relationships across the ecosystem
Bonus: Previous experience working inside innovative, high-growth companies trying to disrupt the status quo
Bonus: You have experience working with viewership data

About Antenna

Antenna is the leading provider of data and analytics for the U.S. Subscription Economy. Our standardized metrics, competitive benchmarks, syndicated insights, and market intelligence are used by some of the most trusted brands across media and entertainment sectors to better understand subscriber behavior and successfully navigate the rapidly changing consumer subscription landscape.

Founded in 2019 by Jonathan Carson, a successful serial entrepreneur with deep roots in data and analytics, and Rameez Tase, a seasoned executive in media and analytics, Antenna’s mission is supported by top investors with global expertise in media and technology: Raine Ventures, BDMI, UTA Ventures, and many more. Antenna is powered by a dedicated group of individuals who are intellectually curious, passionate about service, and committed to supporting the needs of Antenna clients and each other every day. As a small remote-first team, Antenna team members have the opportunity to work alongside senior leaders and professionally grow with an early-stage team.

https://www.antenna.live/

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