Key Facts

Remote From:

United States

Full time

Senior (5-10 years)

180 - 180K yearly

English

Hard Skills

Other Skills

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Non-Verbal Communication
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Adaptability
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Relationship Building
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Time Management
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Teamwork
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Customer Service
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Social Skills
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Problem Solving

Roles & Responsibilities

5+ years of Deal Desk/operations experience in high-growth technology companies within go-to-market functions (sales, marketing, customer success, and operations)
Expert in Salesforce (required); Tableau experience a plus
Strong verbal and written communication, interpersonal and customer service skills, with ability to navigate ambiguous environments and tight timelines
Experience partnering with Enterprise segments across a sales organization and building relationships with leaders and teams; willingness to work in Pacific Time overlap

Requirements:

Serve as strategic and tactical business partner to sales and support functions to facilitate deal composition and approvals, including escalation, account overview, and pre-sales objection handling
Provide quantitative and qualitative recommendations on deal structures and approvals to executive management
Act as the deal's internal quarterback to resolve terms, conditions, order processing, and revenue recognition issues impacting stakeholders
Optimize and manage the deal pipeline by ensuring adherence to Deal Desk guidelines and refining processes to streamline the sales experience

Motive

About Motive

Motive builds technology to improve the safety, productivity and profitability of businesses that power the physical economy. We serve more than 120,000 businesses, across a wide range of industries including construction, field service, agriculture, trucking and logistics, delivery, and more. At Motive, we are committed to building a company that creates products customers love and fostering a culture that enables people to do their best work. We are looking for people from all backgrounds who want to make an impact on the millions of businesses that power the physical economy. Please visit gomotive.com or email us at feedback@gomotive.com for more info.

Company type: Large

Founded: 2018

Company size: 1001 - 5000

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Job description

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

We're looking for an experienced Sr. Manager to help build out and manage end-to-end execution of complex deals and streamlined approval processes within our Americas and Enterprise business segment. You will guide and establish a deal strategy, invent and simplify deal process and workflow, and get your hands dirty as a subject matter expert providing outstanding customer service and thought leadership to Account Executives, Customer Success Managers, line of business managers and other stakeholders across the go-to-market organization. You will provide agreement structuring and guidance and prepare tailored contractual packages for customers. You will contribute to scalability and efficiency gains in internal processes that impact the overall customer experience and contribute to the company’s overall Sales and Customer Success strategy.

What You'll Do:

Serve as a strategic and tactical business partner to the sales organization and support functions to facilitate deal composition and approvals, including exception escalation and management, historical account overview, pre-sales objection handling, and account management support
Make quantitative and qualitative recommendations to executive management on deal structures and approvals
Serve as a subject matter expert to ensure timely and accurate deal execution throughout the sales cycle, including evaluating discounts and approval policies and all revenue recognition rules adherence.
Serve as the deal’s internal quarterback, working to resolve open items related to terms and condition issues that impact our stakeholders, and topics related to order processing and management
Optimize and manage a continuous deal pipeline by ensuring Sales follows Deal Desk guidelines and continuously revise Deal Desk processes to streamline the sales experience
Develop a holistic understanding of the various components of Motive’s business and be able to apply the multidisciplinary thinking to all your analysis and execution

What We're Looking For:

5+ years of Deal Desk/operations experience in high-growth technology companies in go-to-market functions like sales, marketing, customer success, and operations
Experience working with Enterprise and various segments across a sales organization
Expert in Salesforce required; experience in Tableau a plus
Strong Communicator. Exceptional verbal and written communication, interpersonal, teamwork, and customer service skills.
Able to work in ambiguous environments under tight and unpredictable timelines
Ability to navigate through large companies and build and nurture relationships with all kinds of leaders and teams
Ability to work with a Pacific Time (PT) overlap, with a strong preference for candidates residing in the PT time zone.

Pay Transparency
Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits.

The compensation range for this position will depend on where you reside. For this role, the compensation range is:

United States

$142,000—$180,000 USD

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

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