Technical Operations & Integration Workflow Specialist

We are expanding our technology operations team and are looking for a Technical Operations & Integration Workflow Specialist who thrives in complex, multi-system environments and wants to help modernize support operations through automation and AI. This role sits at the center of our EDI, integration, and technical support workflows, ensuring that incoming requests are structured, classified, routed, and tracked efficiently through our Jira ticketing system. The right candidate will not only enforce disciplined intake and workflow management but will also design and implement AI-driven improvements within the ticketing system to automate triage, improve routing accuracy, and identify operational patterns. This role is ideal for someone who enjoys building operational systems that improve how technical teams work, not just processing tickets. 

This position is remotely based. We are unable to offer work sponsorship for this role. 

Who are we?

Produce Alliance, a Buyers Edge Platform Fresh Division brand, is a leader in produce procurement and supply chain management, helping foodservice operators access premium-quality produce with consistency, safety, and efficiency. Serving QSR, non-traditional, convenience, fast casual, GPO, and healthcare segments, our procurement strategies are designed to lower costs, ensure quality, and meet customized client needs. Our supply chain and distribution network—spanning more than 150 specialty distributors and 400 grower-shippers—delivers reliable logistics and fulfillment. We protect our clients’ brands with industry-leading food safety programs and traceability systems that ensure compliance and transparency. Through advanced technology and business intelligence, we empower smarter procurement decisions with digital tools, real-time reporting, and actionable insights. Backed by dedicated client success teams, Produce Alliance delivers proactive service, strategic guidance, and long-term partnership growth. At the heart of our work is a culture built on a passion for collaboration, technology, and helping foodservice business succeed.

Your impact:

• Increase visibility across integration work
  • Track deadlines tied to onboarding and integration requests
  • Ensure milestone tracking and ownership are clearly defined in Jira 
  • Provide structured reporting on workflow status and integration risk
• Design AI-enabled operational improvements 
  • Design and implement AI-assisted triage and workflow automations within Jira to classify tickets, extract structured information, and recommend routing
  • Develop automation rules and AI workflows to reduce manual ticket management 
  • Develop AI-assisted analysis that detects recurring integration failures, mapping errors, and operational bottlenecks across the ticket system 
  • Collaborate with technical leadership to continuously improve operational automation
• Operational failure pattern prevention 
  • Analyze incoming tickets to identify recurring integration and EDI failure patterns across distributors, onboarding processes, and system configurations 
  • Develop preventative controls that reduce repeat issues such as improved ticket intake templates, validation rules, onboarding checklists, distributor documentation updates, and automated alerts for common data errors
  • Work with EDI, integration, and product teams to implement process improvements or automation that eliminates recurring operational issues before they reach engineering queues
  • Maintain a catalog of common integration failure patterns and the controls implemented to prevent them
• Improve communication discipline
  • Ensure consistent first-response acknowledgement for incoming tickets
  • Maintain clear documentation and status updates inside Jira and across Jira instances
  • Provide stakeholders visibility before issues escalate 

About you:

• 3–7 years of experience in technical support operations, EDI operations, systems‑integration coordination, or technical intake roles.
• Technical Degree in Computer Science or sufficient (4+ years) tech related work experience
• Strong proficiency with Jira, including managing complex ticket workflows, cross‑instance coordination, and maintaining structured operational queues.
• Working knowledge of EDI document types and their common integration challenges.
• Advanced proficiency in Excel (xlookups, etc) 
• Proven ability to enforce process and workflow discipline across technical teams, even without direct managerial authority.
• Experience using AI tools to automate workflows, classify incoming requests, perform operational analysis, or streamline repetitive tasks (strongly preferred)
• Exceptional organizational, analytical, and systems‑thinking skills, with the ability to maintain clarity across high‑volume operational work.
• Hands-on experience in integration‑heavy environments involving multiple interconnected systems and data flows.

What's in this for you:

• Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
• Grow with us. Enjoy strong training, development, and competitive pay.
• Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.