Engagement Specialist (Full-Time)

At Kindbridge Behavioral Health, we are committed to transforming mental health care through compassion, innovation, and flexibility. Specializing in behavioral challenges such as gambling and gaming addiction via telehealth and AI tools, we are experiencing rapid growth and seeking dedicated individuals to play a vital role on our team.

Our Engagement Specialist is not just the first point of contact—they are the cornerstone of our client support system. Using your clinical insights, you will conduct brief, initial assessments during calls, identify client needs, and provide immediate, resource-based support. Your role is critical in creating a safe, stigma-free environment and ensuring each individual receives compassionate, high-quality care from the very first interaction.

The scheduled shift for this role is Sunday—Thursday, 11am—7pm CDT.

Why This Role Matters:

As a candidate with a background in mental health or related experience, your expertise will directly impact clients’ journeys toward recovery. You will serve as a vital link in delivering front-line, life-changing support—laying the foundation for ongoing treatment and well-being.

Key Responsibilities:

• Conduct brief client assessments during initial calls
• Provide crisis support, facilitate client admissions, referrals, and resource navigation
• Schedule appointments and verify insurance to ensure a seamless client experience
• Maintain detailed, timely documentation using CRM, EMR, and telehealth platforms
• Collaborate with internal teams to deliver personalized, effective care
• Participate in a 24/7 on-call rotation supporting client engagement during critical moments
• Optional based on qualifications: Provide direct care through telehealth counseling sessions

Qualifications:

• Bachelor’s degree in counseling, social work, psychology, or related field
• Counseling intern or related experience in mental health, crisis intervention, or client-facing roles
• Licensed therapists or clinicians are encouraged but not required; licensure is a plus
• 2+ years’ experience in client support, crisis response, or healthcare
• Compassionate, professional, and committed to supporting client success
• Strong communication, organizational, and digital skills (Microsoft Office, Google Suite, CRM/EMR platforms)
• Bilingual English/Spanish skills highly valued and will be reflected in compensation
• Availability for 40 hours/week, including some holidays and weekends
• Availability to work Sunday—Thursday, 11am—7pm CDT

Why Join Kindbridge?

• Flexible remote work environment
• Employer-matched 401(k) plan
• Unlimited PTO to support your well-being
• Collaborative, respectful team culture
• Ongoing professional development opportunities
• Comprehensive healthcare plans, including dental and vision

If you’re eager to use your background in mental health or related fields to make a meaningful impact at the critical first point of contact, we want to hear from you. Join us in shaping the future of accessible, compassionate mental health care.

Apply today and become a vital part of our front-line support team!