Job Title : JAVA Production Support
Location : Remote
Position Type : Contract
US Citizen, Green Card, TN, GC EAD and H4 EAD only No Third-party agencies corp to corp.
Job Description:
- Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
- Manage and respond to users on timely manner.
- Log incident ticket for production issues and user queries
- Provide necessary information needed for further investigation to next level support (L2) to proceed with fix
- Ensure L2 teams identify root cause with impact analysis before delivering production defect fixes
- Prioritize defects and plan for production release based on defect criticality or align with quarterly release
- Follow up on defect and incident closure and meet incident closure KPI
- Share production defect support learning with QA team and development team to improve application quality and minimize future defects
- Make sure system availability as per respective agreed SLA
- Ensure daily end of day execution for supported applications complete successfully
- Perform annual Disaster Recovery (DR) exercise for supported applications
- Provide support to System Engineers on server level patches / upgrade as and when applicable
- Ensure proper knowledge transfer (KT) from project / development team before enhancement release
- Ensure application documentation is properly updated for each production release
Requirements :
- Strong troubleshooting and problem solving skills
- Strong business knowledge and ability to pick up application knowledge quickly. Prior banking knowledge around Credit Origination will be an advantage.
- Strong IT skill(JAVA, J2EE technology & DB)
- 4 or more years- production support experience.
