IT Coordinator

Summary

The IT Support Coordinator serves as the primary last mile technology liaison between Maiker Housing Partners staff and the organization’s Managed Service Provider (MSP). This role is hands on, people focused, and operationally grounded, ensuring staff can confidently and reliably use technology while backend infrastructure and advanced systems are managed by external partners.

This position focuses on white glove user support, onsite IT operations, and clear coordination with vendors, bridging the gap between non technical users and technical service providers.

Essential Duties and Responsibilities

The following duties are performed with strict adherence to Maiker policies and procedures. Other responsibilities may be assigned as needed.

IT Responsibilities

• Serve as the primary onsite IT contact for Maiker staff.
• Act as Maiker’s internal liaison to the Managed Service Provider and IT vendors.
• Triage, document, and escalate technical issues to the MSP as appropriate, following tickets through resolution.
• Validate MSP work from a user experience and operational perspective.
• Provide deskside, walk up, and remote support with a calm, service oriented approach.

User & Last Mile Support

• Assist users with account access, password resets, MFA issues, and device logins.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Intune.
• Troubleshoot printers, scanners, phones, and conference room technology.
• Translate technical concepts into plain language for non technical users.

Onsite IT Operations

• Coordinate new hire onboarding and offboarding, including accounts, devices, and access.
• Prepare, deploy, swap, and track user devices and peripherals.
• Maintain accurate hardware and software inventory.
• Perform basic network and connectivity checks (non engineering).
• Maintain light IT documentation and end user how to guide.
• Process and track IT related invoices.

Technology Enablement (Non Engineering)

• Support and maintain existing systems rather than designing new infrastructure.
• Assist with user adoption of Microsoft 365, Azure and Entra ID authentication workflows, and Intune managed devices.
• Coordinate updates and changes with vendors and the MSP.