Dispute management experience within Accounts Receivable
Requirements:
Lead end-to-end customer issue resolution and analysis for US operations within an assigned business group.
Research and analyze customer payments, delinquencies, and creditworthiness to identify root causes and implement preventative action plans.
Independently perform collection activities on past-due accounts within established credit policies using phone, email, and written communication.
Collaborate with customers, sales teams, and internal stakeholders to resolve delinquent accounts and maintain a positive customer experience.
Job description
The Science Team at Russell Tobin is currently supporting a client in the Medical Devices industry and has opening of Accounts Receivable Customer Service Analyst in which is 100% Remote.
Position Summary: We enable better, smarter, and safer healthcare by delivering innovative solutions that improve lives. Our work combines technology, data, and scientific expertise to help healthcare professionals perform at their best. People and their wellbeing are at the center of everything we do, and we are committed to creating solutions that blend innovation with compassion and empathy.
Additional Details: Contract Length: 12 Months with the possibility of extension Pay range: $18 to $22/hour on W2 as per your experience Key Responsibilities (Essential Duties)
Lead end-to-end customer issue resolution management and analysis for U.S. customer operations within an assigned business group.
Research and analyze customer payments, delinquencies, and creditworthiness to identify root causes and implement preventative action plans that improve productivity and processes.
Partner with customers, sales teams, and internal stakeholders to resolve delinquent accounts.
Independently perform collection activities on past-due accounts within established credit policies using phone, email, and written communication.
Use strong verbal and written communication skills to drive results and maintain a positive customer experience.
Perform in-depth analysis of customer payment behavior, open accounts receivable items, and delinquency trends to implement effective resolution strategies.
Establish and maintain credibility and trust with customers and internal partners through timely, accurate issue resolution and detailed reporting.
Required Skills and Qualifications To be successful in this role, you should bring experience and strengths in the following areas:
Accounts Receivable
Customer Service
Financial Analysis
Continuous Process Improvement
Customer Payment Behavior
Accounts Receivable / Collections
Preferred Qualifications The following qualifications will help you excel in this role:
Direct experience in B2B collections
Dispute management experience within Accounts Receivable
Strong knowledge of financial statement analysis, negotiation techniques, and credit principles
Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint) and Power BI reporting
Strong organizational, communication, and interpersonal skills
Demonstrated initiative in process improvement and ability to influence change
Must be authorized to work in the United States.
Pride Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
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About Us Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.
We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
