5+ years of experience in client success, account management, or market research (ideally within a SaaS or data-driven environment)
Strong ability to tell stories with data; comfortable navigating complex dashboards and translating numbers into business strategies
Passion for data-driven insights, client satisfaction, and proactive problem solving
Exceptional interpersonal skills with the ability to build rapport with end-users and mid-level management
Requirements:
Account Management and Onboarding: Execute client success research assignments for a dedicated book of business, ensure high client satisfaction and retention; maintain account plans; support onboarding from sales to active users and optimize initial adoption of research services
Data Mastery and Insight Generation: Design and implement research aligned to client goals; develop power-user proficiency in the InsightStore and data delivery platforms to provide tailored research solutions; proactively pull data, conduct analysis, and build client-ready reports or presentations highlighting actionable trends; act as a point of contact for client inquiries and collaborate across teams to resolve technical challenges
Revenue Growth and Renewals: Support the renewal cycle for assigned accounts, ensuring contractual obligations are fulfilled and revenue recognition is tracked; identify gaps in services to pitch additional research products or cross-sell opportunities; conduct regular business reviews to demonstrate value to client stakeholders
Internal Collaboration and Feedback: Collect, analyze, and communicate client feedback to drive platform improvement; contribute to development of departmental strategies, playbooks, and KPIs
Job description
Real Voices. Superior Advertising. Thriving Media.
CivicScience is seeking a Client Success Manager/Client Success Strategist (CSM/CSS)to support the growth and maintenance of our real-time consumer intelligence line of business. This is a key, career opportunity for someone eager to gain hands-on experience in business development and account management of research client partnerships.
The CSM/CSS will be responsible for the end-to-end health of a client portfolio, blending high-level relationship management with deep-dive technical data analysis to ensure clients achieve ROI through the CivicScience InsightStore.
Key Responsibilities
Account Management & Retention: Execute client success research assignments for a dedicated book of business, ensuring high client satisfaction and long-term retention; maintain individual account plans that align client business goals with CivicScience data solutions; support the end-to-end onboarding process for new clients, transitioning them from sales to active users while optimizing initial adoption of research services.
Data Mastery & Insight Generation: Design and implement research based on client articulation of business problems/goals; develop "power user" proficiency in the InsightStore and data delivery platforms to provide tailored research solutions; proactively pull data, conduct analysis, and build client-ready reports or presentations that highlight actionable trends for client success upselling; act as a point of contact for client inquiries, collaborating across the Research and Technology teams to resolve complex technical challenges.
Revenue & Growth: Support the renewal cycle for assigned accounts, ensuring all contractual obligations are fulfilled and revenue recognition is tracked accurately; leverage market research expertise to identify gaps in a client's current service and pitch additional research products or cross-sell opportunities; conduct regular business reviews to present usage data and feedback, proving the maximum value of the partnership to client stakeholders.
Internal Collaboration: Collect, analyze, and communicate systematic client feedback to drive continuous platform improvement; contribute to the development of departmental strategies, playbooks, and KPIs.
Qualifications & Experience
5+ years of experience in client success, account management, or market research (ideally within a SaaS or data-driven environment)
Strong ability to "storytell" with data; comfort navigating complex dashboards and translating numbers into business strategies
Passion for data-driven insights, client satisfaction, and proactive problem solving
Exceptional interpersonal skills with the ability to build rapport with both end-users and mid-level management
Experience with CRM systems, e.g., HubSpot, Salesforce
Bachelor's degree in Business, Marketing, or a related field; Master's degree preferred
Benefits & Expectations Join a company that values innovation and creativity, works with cutting-edge technology to influence major business decisions, and makes a real-world impact. Benefits include:
Company paid medical, dental, and vision premiums for you and your legal dependents
Company paid life insurance plus short- & long-term disability coverage
Flexible spending accounts for medical and dependent care
Employee assistance programs
Unlimited PTO
401(k)
Travel and educational opportunities
This is a remote (work from home) role with preference for candidates in the Eastern Time Zone.
Working at CivicScience CivicScience has a vibrant, high-energy work culture with ambitious, innovative, and forward-thinking team members. Our specialized business units collaborate to fuel CivicScience's goals and objectives.
We've been recognized for our work in the Inc. 5000, Pittsburgh Top Workplaces 2022, Pittsburgh Business Times Fast 50, GRIT Top 50 Innovative Supplier, Pittsburgh Technology Council's Tech 50 (winner), and Mental Health America’s Bell Seal program (Platinum winner, 2026; Gold winner, 2025 & 2024).
More about CivicScience CivicScience is a consumer analytics and advertising platform. Our proprietary, always on, data collection engine captures over 1M survey responses daily, creating the most dynamic, real-time understanding of consumer wants, needs, and intentions in a constantly changing world. Powered by our premium media partnerships, our attitudinal database helps brands and media companies retain and grow existing customers while reaching and acquiring new ones.
Our clients use CivicScience's unique dataset to inform advertising, communications, product, and financial strategies that drive superior business outcomes. Join the conversation.
