Key Facts

Remote From:

Full time

English

Hard Skills

Electronic Health Record Applications Patient Registration Data Entry Patient Education And Counseling Medical Record Management Patient Registration Patient Flow Insurance Policies Medical Billing Communicating With Patients Short Message Peer-To-Peer Email Management Telephony

Other Skills

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Scheduling
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Professionalism
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Time Management
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Teamwork
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Detail Oriented
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Problem Solving

Roles & Responsibilities

Experience as a healthcare virtual assistant or medical office administrator responsible for patient intake, registration, and scheduling.
Knowledge of HIPAA regulations and experience maintaining accurate patient records in Electronic Health Records (EHR) and practice management systems.
Experience with insurance verification, prior authorization/referral processes, and basic medical billing documentation.
Excellent written and verbal communication skills with the ability to interact professionally via phone, email, and virtual platforms; strong attention to detail and coordination abilities.

Requirements:

Greet patients and caregivers via phone, email, and virtual platforms; collect accurate demographic information, medical history, and contact details; enter data into Electronic Health Records (EHR) and practice management systems; verify patient identity and maintain HIPAA-compliant records.
Verify insurance coverage and eligibility for services prior to appointments; obtain pre-authorizations and referrals as required; communicate patient financial responsibilities and ensure accurate billing documentation.
Schedule patient appointments based on provider availability; send reminders via phone, email, or SMS; manage rescheduling, cancellations, waitlists, and optimize provider schedules.
Coordinate with clinical staff and insurance companies to resolve coverage questions and discrepancies; ensure smooth patient flow and minimize wait times.

Neolytix LLC

Health Care

About Neolytix LLC

Neolytix is a Management Service Organization (MSO) serving healthcare provider organizations. We use technology & data enabled solutions through an evolving, product centric approach to provide a range of end to end professional services. Our services focus on Patient & Provider Journeys as we build automated solutions in Revenue Cycle Management, Credentialing, CVO, Medical Virtual Assistants, Patient Access Services, Digital Marketing and Digital Health with guaranteed impact on the overall bottom line. That means better service for a lower cost. #MedicalBilling #RPM #MSO #medicalbilling #remotepatientmonitoring #valuebasedcare #revenuecyclemanagement #Healthcareproviders #digitalhealth #Patientaccess

Industry: Health Care

Founded: 2018

Company size: 201 - 500

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Job description

Patient Registration & Intake

Greet patients and caregivers professionally via phone, email, and virtual platforms
Collect accurate patient demographic information, medical history, and contact details Prepare and process patient admission and discharge documentation
Enter patient information into Electronic Health Records (EHR) and practice management systems
Maintain accurate and complete patient records in compliance with HIPAA regulations
Verify patient identity and update existing patient profiles as needed

Insurance Verification & Authorization

Verify insurance coverage and eligibility for services prior to appointments
Obtain pre-authorizations and referrals as required by insurance plans
Communicate patient financial responsibilities including copays, deductibles, and coinsurance
Process insurance information and ensure accurate billing documentation
Coordinate with insurance companies to resolve coverage questions and discrepancies
Stay updated on various insurance plans, policies, and procedures

Appointment Scheduling & Coordination

Schedule patient appointments based on provider availability and patient needs
Send appointment reminders and confirmations via phone, email, or SMS
Reschedule and cancel appointments as requested while maintaining optimal provider schedules
Coordinate with clinical staff to ensure smooth patient flow and minimize wait times
Manage appointment waitlists and fill cancellations efficiently

Pay: Php20,000.00 - Php35,000.00 per month

Benefits: