Retail Operations and Communication Manager

Who we are

At Rocky, we feel our best in nature and we feel our best when we nurture ourselves with nature. That's why for over 25 years we've been students of this glorious Earth — formulating everyday essentials that nurture your skin, body, and hair, all crafted with care here in the Canadian Rockies.

Our 14 locations nationwide are designed to bring nature indoors. Crafted from natural materials, they guide customers through immersive sensorial experiences anchored by our signature sink — unique to each location.

Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for the Earth.

Are you a natural fit for the new world of Rocky?

The position

The Retail Operations and Communication Manager champions a human, connection-lead retail experience through the optimization of retail systems and communication. This role ensures store teams receive clear, timely, and consistent information that drives strong execution, engagement, and alignment. The role is responsible for managing, and optimizing retail systems, and acts as a key partner between retail, the workshop, and cross-functional teams. The Retail Operations and Communications Manager ensures all store teams have the tools, resources and support needed to operate efficiently while delivering an exceptional customer experience. 

This role can be based in a hybrid capacity from our Canmore Workshop, or fully remote from Alberta or Toronto, provided there is a Rocky location present and accessible. 

What you'll be doing

Allocations & Inventory Management

• Partner cross-functionally with store leaders, sales, inventory, allocations, and shipping teams
• Manage launch quantities and monitor sell-through rates
• Optimize stock receiving processes across all stores, lead cycle counts, and reduce out-of-stock instances
• Manage end-to-end inventory flow, replenishment, and in-stock optimization
• Collaborate with procurement and operations to ensure timely stock delivery and in-store availability of finishing touches
• Monitor for financial responsibility and act as a strong voice of advocacy for retail efficiency and customer experience in all decisions related to inventory and supplies

• Oversee facilities management, including plant care, store/window cleaning, mat services, music accounts, POS system (Shopify), and security
• Manage store room contracts and seasonal storage leasing
• Act as Project Manager for store openings, closings, small projects, and renovations
• Act as the health and safety representative for the retail function adopting and adhering to safe work practices and environments

• Manage and support Store Leaders in optimizing labour aligned to traffic, productivity, and sales targets
• Partner with Director, Retail to set and load sales and KPI targets per store, ensuring accuracy
• Consistently review schedules, provide feedback, and manage schedule building when needed
• Oversee training and coaching of Store Leaders on time & attendance and payroll verification, and follow up with Payroll as needed

• Accountable for ensuring retail stores, supporting tools, and systems are optimized to meet business needs and store teams are set up for high-volume periods
• Own and manage key retail system functions, including but not limited to NetSuite, StoreForce, music systems, traffic counter Shopify, IT equipment, and initiate vendor support as needed
• Maintain retail business directory and store hours, ensuring information is accurate
• Design and implement scalable retail operation processes, train and coach store teams on operational standards

• Partner with Retail Leadership to ensure communication to stores in engaging, timely and relevant, and supports a consistent and engaging customer experience
• Administrate and optimize all retail internal communications to equip store teams with clarity to execute with confidence 
• Deliver weekly reporting and data insights to support the Retail Leadership team and Store Leaders in making well informed, customer centric decisions

Does this sound like you?

• Post-Secondary degree in business, operations management, or a related field
• A minimum of 5 years of experience in a retail leadership role
• Strong understanding and expertise in retail systems (StoreForce, Shopify, NetSuite preferred)
• Deep understanding of retail KPIs (Sales, ATV, UPT, CVR, traffic, labour percent)
• Ability to balance customer experience with productivity and profitability
• High level of integrity, confidentiality, and attention to detail
• Strong analytical thinking, planning, prioritization and execution skills
• Demonstrated experience in conflict resolution and people leadership skills
• Thrives in ambiguity and able to quickly solve problems with limited information
• A people leader, with a growth mindset, who is inspired by Rocky's purpose and wants to share that with teams and customers
• A valid driver's license and ability to travel to all retail stores

What's in it for you?

• This position pays between $70,000 - $90,000 per year, depending on experience
• Significant product discounts and quarterly allowances
• Subsidized group medical and dental benefits for you and your family
• Share in Rocky’s success - The Great Game profit sharing program
• Generous paid annual vacation and personal days
• Healthy lifestyle support through an annual allowance
• Access to a dedicated Rocky coach to help you optimize your potential
• The opportunity to participate in Culture Club organized activities

Application

• We are accepting applications for the Retail Operations and Communication Manager position until a suitable candidate is found. 
• Eligibility: Candidates must be legally authorized to work in Canada.