Key Facts

Remote From:

Full time

English

Hard Skills

Call Center Experience Client Services Call Center Experience Customer Complaint Resolution Data Validation Order Management Systems Marketing Research Product Marketing Order Delivery Promotional Campaigns Product Knowledge Educational Materials Learning Platforms Customer Experience Improvement Due Diligence

Other Skills

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Communication
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Time Management
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Detail Oriented
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Punctuality
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Problem Solving

Roles & Responsibilities

Proven experience in customer service or call center roles (inbound and outbound)
Excellent verbal and written communication and active listening skills
Strong problem-solving abilities with experience handling complaints and returns
Ability to manage order information, product/service details, and marketing campaign data, and conduct basic market research

Requirements:

Handle inbound customer service tasks: receive, monitor, and provide information on order fulfillment; provide information on products/services and ongoing marketing campaigns; assist in resolving problems and handling complaints and returns; provide technical support for multimedia products.
Execute outbound activities: verify and complete personal and marketing data; conduct market research and marketing studies; provide information on new products and promotional campaigns; invite customers to meetings.
Adhere to applicable procedures and supervisor's instructions, performing work conscientiously and diligently.

Sanoma Learning

E-learning

About Sanoma Learning

Here to support teachers to help all students reach their potential. Sanoma Learning is a leading K12 European learning company. Our learning products and services enable and support teachers and schools to develop the talents of every child to reach their potential. By offering printed and digital learning content, as well as digital learning and teaching platforms for primary, secondary and vocational education, we want to grow our positive impact on learning across Europe. Our products and services engage and motivate pupils to discover and learn to achieve the best possible learning outcomes and allow teachers to excel at what they love to do and do best: teaching.

Company type: Large

Industry: E-learning

Founded: 2018

Company size: 1001 - 5000

Website LinkedIn See all jobs →

Job description

Performing work conscientiously and diligently, and adhering to applicable procedures and supervisor's instructions within the scope of the job performed.

Correct, timely, and effective execution of customer service tasks in inbound traffic, related to the following activities:

Receiving, monitoring, and providing information on order fulfillment
Providing information on products and services offered and commercial offerings
Providing information on ongoing marketing campaigns
Assisting in resolving problems and accepting complaints and returns
Providing technical support for multimedia products

Outbound traffic, related to the following activities:

Verifying and completing personal and marketing data
Conducting market research and marketing studies
Providing information on new products and promotional campaigns
Inviting customers to meetings

About Sanoma Learning

How do you prepare students for the world, engage their curiosity and inspire them to grow? That is the main question of teachers all around the world. At Sanoma Learning, it has always been our mission to help to find and develop best-in-class answers to this question. If you join us, it means that you embark on an exciting journey to help shape the future of learning for primary, secondary and vocational education. We believe that your journey is our success as a company.

Sanoma Learning is a leading K12 European learning company, operating in 12 countries. Our learning products and services enable and support teachers and schools to develop the talents of every child to reach their potential. By offering printed and digital learning content, as well as digital learning and teaching platforms for primary, secondary and vocational education, we want to grow our positive impact on learning across Europe. With over 3000 employees, we help shape the future of education for 25+ million of students.

So, are you ready to start your journey to help shape the future of learning and help teachers to support all students to reach their potential?

Sanoma Learning is an equal opportunity employer; we are committed to inclusion and diversity, ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics.