Home Claims Field Adjusting Team Lead

Home Claims Field Adjusting Team Lead - Salary between £45,000 and £55,000

Are you a natural leader who thrives in a fast-paced environment? Do you enjoy supporting others to grow and succeed? This could be the perfect next step in your career.

A bit about the job:

You’ll lead a team of 10–15 Home Field Consultants, who are all home based ensuring smooth day-to-day operations. Working closely with Technical and Operational Leads, you’ll help deliver great outcomes for our customers. You’ll also play a key role in driving improvements, supporting digital transformation, and developing future leaders. This is a hands-on leadership role where your decisions will directly impact customer satisfaction and team performance.

What you’ll be doing

• Managing workflow, planning, and capacity across your team
• Leading performance management and coaching
• Supporting recruitment, regional mapping, and resource planning
• Collaborating with senior leaders and supply chain partners
• Driving improvements in customer outcomes, complaint handling, and efficiency
• Deputising for senior leaders when needed

What we’re looking for:

• Strong people leadership and coaching experience
• Excellent planning and organisational skills including workflow management
• Confident communicator with great interpersonal skills
• Ability to analyse data and drive performance
• Excellent communication and problem-solving skills with a strong customer-first mindset.
• Experience in home claims is preferred but not essential 

Additional info:

• This role may require flexible hours, including evenings and potentially weekends if there is a weather event
• You will manage a field team, so some travel is required for 121’s, appraisals etc with a home-based office

What you’ll get for this role:  

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.  

• Starting salary between  £45.000- £55.000 (depending on location, skills, experience, and qualifications)
• Company Car
• Bonus opportunity – 10% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave 
• Flexible benefits to suit you, including sustainability options such as cycle to work 
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools 

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone: 

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here 

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email vivien.gergaly@aviva.com.