Key Facts

Remote From:

Turkey

Full time

Mid-level (2-5 years)

English

Hard Skills

Other Skills

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Remote Troubleshooting
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Presentations
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Microsoft Excel
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Accountability
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Communication
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Time Management
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Teamwork
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Customer Service
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Problem Solving

Roles & Responsibilities

B.Eng. Electronic or B.Eng. Mechatronic
Linux operating systems and Bash scripting; proficient in Excel
Contract management and project management
Minimum 2 years of experience in electronic fault finding, software development (Python, Pascal, C), Linux systems, and engineering support; experience with mineral processing plants

Requirements:

Proactively manage customer interactions to support the company’s sales and service functions, including product demonstrations, trials, installations, commissioning, maintenance, and troubleshooting at client sites as needed
Perform routine and corrective remote calibration of analysers; deliver presentations, generate reports, and perform data analysis to drive continuous improvement and customer satisfaction
Provide engineering and technical support across hardware and software: diagnose faults, repair/replace components, test repairs, and troubleshoot software; assist with hardware/software maintenance
Support manufacturing and commercial activities: set up software, assist with ad-hoc queries, source components, complete QC documentation, assist with integrating new components, and help drive product improvements and customer relationships including renewal of Product Support Services

Draslovka

About Draslovka

Draslovka has been reimagining what’s possible with the CN family of chemicals for more than 100 years. We are a Czech family company, driven by an international team working across the world with a conscious ambition to be the best at what they do. Draslovka holds a strong market position in the CN - based specialty chemical industry through the roll-out of newly developed environmentally sustainable products including next-generation fumigants and biocides, supply chain optimization, and advanced application practices implemented based on consumer‘s needs. Reliability, responsibility, and sustainability represent our core values which are consistently applied in all processes. Our goal is to build a comprehensive portfolio of chemical companies, with an interface that ensures synergy of production and services. In its early days, the focus of the company lay in the production of hydrogen cyanide, but an extensive line of industrial products and services has since emerged. Today, Draslovka has three main business divisions: Specialty chemicals, Mining solutions and Agricultural solutions.

Founded: 2018

Company size: 501 - 1000

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Job description

General Description:

Purpose:

To proactively manage customer interactions—both potential and existing—by providing exceptional support to the company’s sales and service functions. This role involves assisting with in-house engineering tasks related to product, process, and software enhancements. Additionally, it includes conducting product demonstrations, trials, installations, commissioning, maintenance, and troubleshooting at client sites as needed. The role also focuses on routine and corrective remote calibration of analysers. Responsibilities also extend to delivering presentations, generating reports, and performing data analysis to drive continuous improvement and customer satisfaction

Education and Experience required:

B. Eng. Electronic or B. Eng. Mechatronic

Linux Operating Systems, Bash Scripting, proficient in Excel, contract management, project management

Minimum of 2 years: Electronic fault finding and improvements, Software development (Python, Pascal, C), Linux Systems, Engineering Support, Worked on mineral processing plants.

Engineering: Hardware

Find causes of reported faults on instruments

Repair/replace components as needed

Test repairs to confirm error resolution

Create hardware solutions to problems

Engineering: Software maintenance

Troubleshoot and bug-fix observed issues

Manufacturing: Provide support to manufacturing team

Set up software

Assist with ad-hoc queries

Source components where applicable

Complete set up documentation as part of the QC process

Assist with integrating new components

Product Improvement: Assist with product and system improvement projects

Identify potential product and system improvements

Implement, test and roll-out software related improvements

Commercial: Enhancing customer experience and driving business growth

Support sales efforts by aligning customer requirements with product offerings and service capabilities, conducting product demonstrations and technical presentations

Ensure all customer-facing documentation and reports are accurate, professional, and aligned with company objectives.

Support: Provide ongoing and ad hoc support to clients and subsidiaries.

Maintain client relationships through proper communication

Take responsibility for client issues by managing collaborative problem resolution

Ownership of calibration and performance for multiple clients

Support the renewal of Product Support Services (PSS) contracts by providing technical input and performance feedback.

Overall client satisfaction

Assist in developing client references and case studies by capturing successful project outcomes, demonstrating value delivered, and strengthening overall client satisfaction and confidence

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