Key Facts

Remote From:

Full time

Expert & Leadership (>10 years)

English

Hard Skills

Call Center Experience Patient Flow Electronic Medical Record Communicating With Patients Electronic Referrals Computer Telephony Integration Basic Patient Care Touchpoint Proprietary Software Activities Of Daily Living (ADLs) Cisco Unified Communications Manager Presentation Design Medical Practice Experience Emergency Medicine Medical Abbreviations

Other Skills

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Scheduling
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Customer Service
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Professionalism
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Adaptability
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Communication
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Time Management
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Teamwork

Roles & Responsibilities

High school diploma, GED, or equivalent experience
Associate’s or Bachelor's degree preferred
One year of experience in a call center/medical setting involving inbound calls, scheduling, patient flow, and patient care
Prior direct experience in a fast-paced customer service setting required

Requirements:

Appointment scheduling and handling incoming calls from healthcare providers and patients
Ensure calls are handled promptly and courteously and that patient appointments comply with OrthoCarolina and clinic policies
Reschedule patients as needed to accommodate clinic schedules and provide referral physicians with information and resources
Support the clinical team by assisting patients with medical questions using templates and protocols, and route inquiries to the clinical team for response

Job description

At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1700 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-us

We are currently searching for a Patient Services Coordinator to work with our team at our Contact Center location.

This position is a remote position and will work a schedule of Monday- Friday 8:00am-5:00pm.

Training for this role will be onsite and conducted out of our Matthews, NC office for the first three weeks of employment.

The Patient Services Coordinator (PSC) serves as the initial point of contact for patients and healthcare providers within the clinic.

Functions:

Appointment scheduling and answering incoming calls from healthcare providers and patients.

Ensures that all calls are handled in a timely, courteous manner and that patient appointments are in keeping with all OrthoCarolina and clinic policies.

Reschedules patients as needed to accommodate clinic schedules and assist referral physicians and other healthcare providers with information and appropriate resources to address their needs in a timely manner.

Supports clinical team to more efficiently assist patients with medical questions, using templates and protocols which are completed, and sent to clinical team for response.

Skills and Abilities:

Ability to learn proprietary software applications.

Knowledge of medical terminology preferred.

Skill in telephone procedure.

Qualifications:

High school graduate, GED, or equivalent experience

Associate or bachelor's degree preferred.

One years’ experience in call center/medical setting involved with in -bound calls, scheduling, patient flow, and patient care.

Prior, direct experience in fast-paced customer service setting required.

Experience as MAA, MOA, Unit Secretary, EMT, or other healthcare certification, preferred.

Prior experience with Centricity, Touchworks, Cisco Call Manager, Cisco IP phone system, and EMR preferred.

Education required:

High school graduate, GED, or equivalent experience
Associate’s or Bachelor’s degree preferred.

Experience required:

One year experience in call center/medical setting involved with in -bound calls, scheduling, patient flow, and patient care.
Prior, direct experience in fast paced customer service setting required.
Experience as MAA, MOA, Unit Secretary, EMT, or other healthcare certification, preferred.
Prior experience with Centricity, Touchworks, Cisco Call Manager, Cisco IP phone system, and EMR preferred.

Preferred Skills:
Ability to learn proprietary software applications.
Knowledge of medical terminology preferred.
Skill in telephone procedure.

Employee Type

Regular

Qualifications

Skills

Answering Telephones, Direct Patient Interaction, Electronic Medical Records (EMR), Emergency Medicine, Health Care, Medical Terminology, Patient Care, Patient Flow