Clinician Experience Liaison

Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients. 

ABOUT THE ROLE 

The Clinician Experience Liaison is responsible for serving as the primary operational point of contact for an assigned group of clinicians, supporting them from onboarding through successful integration into clinical practice at Array Behavioral Care. This position plays a key role in ensuring clinicians receive timely communication, clear expectations, and responsive operational support that promotes confidence, engagement, and long-term retention. The Clinician Experience Liaison brings strong relationship management, communication, and problem-solving skills, and works closely with Medical Affairs, Operations, and Clinical Leadership to address clinician needs, resolve operational issues, and support a seamless clinician experience.

WHAT YOU’LL DO 

• Serve as the primary operational point of contact for an assigned group of clinicians, providing end‑to‑end support from onboarding through full integration into clinical practice.

• Build and maintain strong, trust‑based relationships with clinicians by delivering timely, accurate, and professional operational support and serving as a consistent, reliable resource.

• Act as a liaison between clinicians and internal teams, guiding clinicians through systems, resources, and organizational changes while ensuring questions and issues are appropriately routed and resolved.

• Promote clinician engagement, confidence, and retention through proactive communication, clear expectation‑setting, and ongoing support that ensures clinicians feel informed, connected, and supported.

• Support the execution of clinical and operational initiatives by communicating updates, reinforcing expectations, and assisting clinicians in adapting to workflow, process, or system changes.

• Partner closely with Clinical Leadership, Onboarding, Licensing & Credentialing, IT, Scheduling, and other cross‑functional teams to deliver a seamless and coordinated clinician experience.

• Capture, synthesize, and share clinician feedback, recurring questions, and operational pain points with internal stakeholders to inform continuous improvement of onboarding and ongoing clinician support processes.

• Maintain accurate and timely documentation of clinician interactions, onboarding milestones, and operational updates to ensure continuity, visibility, and follow‑through.

• Performs other duties as needed

WHAT WE’RE LOOKING FOR 

• A bachelor's degree in healthcare administration, public health, or a related field; or a combination of relevant experience and education.

• 3–5 years of experience in clinician support, practice operations, healthcare administration, or related roles such as licensing/credentialing coordination, where relationship management and cross functional collaboration were central to success.

• Exceptional communication skills, with the ability to convey complex, sensitive, or evolving information clearly, professionally, and with empathy to clinicians and internal partners.

• Strong relationship building and interpersonal skills, with a demonstrated ability to establish trust, collaborate across departments, and serve as a reliable point of connection between clinicians and operational teams.

• Highly organized and detail oriented, with the ability to manage multiple workflows, priorities, and timelines while maintaining accurate documentation and follow through.

• Comfort operating in ambiguity, exercising sound judgment to keep clinicians informed, supported, and moving forward even when processes, timelines, or information are still evolving.

• Self directed and adaptable, able to work independently in a fast paced environment while adjusting to changing priorities and clinician needs.

• Strong problem solving and analytical skills, with the ability to identify operational barriers, facilitate resolution across teams, and escalate issues appropriately.

• Proficiency with Microsoft 365 and the ability to quickly learn and navigate new systems and platforms.

POSITION LOGISTICS 

• Position is Remote

• Exempt, Full-time employment

• Reports to Dir, Clinician Experience and Operations

COMPENSATION AND BENEFITS 

• The pay range for this role is $69,000 - $84,000 per year. This information reflects the anticipated salary range for this position using current market data. The final offer will be determined based on an individual's skills, years of experience, education, capacity, licenses, and other job-related factors permitted by law. 

• Medical, dental, and vision insurance, employer paid life & long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions 

• 15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays 

• 401k 

Beware of fraudulent job postings and messages from scammers impersonating Array Behavioral Care employees and Recruiters. The only valid email addresses from Array Behavioral Care will be firstname.lastname@arraybc.com and we will not ask you to download an app onto your phone in order to conduct your interview.