Key Facts

Remote From:

Part time

English

Hard Skills

Patient Registration Cash Management Care Coordination Aftercare Medical Record Management Demographic Analysis Queue Management Construction Estimating Financial Analysis Identity Documents Communicating With Patients Infection Control Inventory Management

Other Skills

•
Scheduling
•
Professionalism
•
Communication
•
Customer Service

Roles & Responsibilities

Previous Patient Access Representative or Patient Scheduler experience
Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date
Strong customer service and interpersonal skills
Eligibility for remote/hybrid work option

Requirements:

Interview patients to obtain demographic, financial, and minimum health information to ensure accurate care provision and compliant registration and billing
Obtain copies of insurance cards and IDs and update patient information in the medical record as necessary
Perform point-of-service data collection, including collecting co-payments and down payments, reconciling the cash drawer, and reporting daily deposit records
Answer incoming phone calls, schedule appointments, and refer to the clinical team as needed; maintain work queues and provide high-quality customer service

Job description

Building Location:

Virginia Clinic

Department:

1006160 REGISTRATION - EH SS

Job Description:

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Education Qualifications:

Key Responsibilities:

Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
Maintains all assigned work queues according to supervisor’s instructions and guidance
Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
Sanitizes registration equipment between each use and restocks basic supplies
Other clerical duties as assigned

Preferred Qualifications:

Previous Patient Access Representative or Patient Scheduler experience
Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

Licensure/Certification Qualifications:

FTE:

0.6

Possible Remote/Hybrid Option:

Remote

Shift Rotation:

Day/Eve Rotation (United States of America)

Shift Start Time:

Shift End Time:

Weekends:

Holidays:

Call Obligation:

Union:

DC AFSCME Local 3454 Virg Clinic (DCAVA)

Union Posting Deadline:

Compensation Range:

$16.70 - $22.90

Employee Benefits at Essentia Health:
At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.

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