Key Facts

Remote From:

Portugal

Freelance

English

Hard Skills

Other Skills

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Customer Service
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Communication
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Teamwork
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Time Management
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Detail Oriented
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Problem Solving

Roles & Responsibilities

Fluency in Portuguese (written and spoken).
Passion for video games and online gaming.
Ability to work remotely as a freelancer in a fast-paced environment.
Interest or experience in social media management and copywriting.

Requirements:

Plan on social postings and interact with players on the official social channels for the title.
Create or assist in creating visual assets and copywriting for the social postings.
Respond to the live game issues that occur in the game and write up appropriate notices on the forum and social channels when necessary.
Monitor and regularly report on the live-service issues and the players feedback.

TransPerfect Gaming

About TransPerfect Gaming

The world's best businesses know that potential customers can be anywhere. TransPerfect helps our clients to be everywhere. With global headquarters in New York and offices in 140+ cities across six continents, TransPerfect is the world's largest provider of language services and related technologies. The TransPerfect family of companies enables organizations to speak the language of global business through: - Translation and Language Services - Website and Software Localization - Globalization Management Technology - Multicultural Marketing - Legal Support and E-Discovery - E-Learning Platform Internationalization - Multimedia and Studio Solutions - Interpretation and Call Center Support

Founded: 2018

Company size: 5001 - 10000

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Job description

TransPerfect Games is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community management and player support departments support countless exciting games and titles worldwide, helping developers to manage their communities in multiple languages, while our localization department helps bring games of all genres to the world in over 50 languages.

Are you looking to work on building and raising online communities? Does your true passion lie in video games and online gaming? What if you could combine your hobby with your professional expertise?

Our player support department supports over 1,000 games developers across the globe. We’re currently looking for a dynamic addition to our vibrant team of over 1,000 in-house player support agents who can provide top class support in a fast-paced and active environment.

Responsibilities:

Plan on social postings and interact with players on the official social channels for the title.
Create or assist in creating visual assets and copywriting for the social postings.
Respond to the live game issues that occur in the game and write up appropriate notices on the forum and social channels when necessary.
Work closely with other GMs, Customer Support and Community Managers to solicit feedback and suggestions for the game improvement from the community.
Monitor and regularly report on the live-service issues and the players feedback.
Monitor regularly live-streaming channels and social channels and work closely with partner influencers.
Monitor Discord channels and facilitate the community moderators.
Internal point of escalation for agents.
Main point of client contact.