Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

HubSpot CRM Zendesk System Monitoring Call Recording Data Synchronization System Optimization Application Programming Interface (API) Application Programming Interface (API) Process Management WebRTC Browser Compatibility Call Center Experience Cross-Functional Collaboration Process Optimization

Other Skills

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Communication
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Troubleshooting (Problem Solving)
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Problem Solving

Roles & Responsibilities

Proven experience as a Talkdesk administrator or similar, managing Talkdesk configurations, integrations, and performance
Experience integrating Talkdesk with HubSpot, including OAuth authorization and token management
Strong troubleshooting skills for call recording attachment/sync issues, data synchronization, and WebRTC/browser compatibility
Familiarity with monitoring API limits, retry logic, and ensuring platform stability; ability to collaborate with cross-functional teams

Requirements:

Manage and maintain Talkdesk configurations, integrations, and system performance
Troubleshoot Talkdesk ↔ HubSpot integration issues, including OAuth authorization failures and token management
Ensure accurate call logging, data syncing, and activity tracking between systems
Monitor system health, API limits, and retry behaviors to ensure platform stability

Allshore Talent

About Allshore Talent

At Allshore, we’re your reliable partner in technology and workforce management. Our 360 workforce solutions handle everything—from culture and onboarding to local payroll and compliance—making it easy for you to manage international teams. Whether you need a single designer, an entire team of developers, or custom technology solutions, we devise the best strategy for your long-term success. Why choose us? 15+ years of industry experience Access to pre-vetted global experts (5% selection rate) Rapid talent matching (under 72 hours) Smooth communication Cost-optimized solutions Dedicated Client & Technical Success Managers Flexibility to scale up and down Monthly contracts Strong employee retention (3-5 years on average)

Company type: SME

Founded: 2018

Company size: 51 - 200

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Job description

About AllShore Talent

AllShore Talent is a leading remote staffing company that connects businesses with top-tier professionals working 100% remotely worldwide. The company specializes in IT and software development, design, administrative support, digital marketing, and other business functions, helping organizations scale their teams with highly skilled global talent.

About The Role

We are looking for a Senior Talkdesk Administrator to manage, optimize, and troubleshoot our Talkdesk environment, with a strong focus on its integration with HubSpot.

This role is critical in ensuring seamless communication workflows, accurate data synchronization, and overall system reliability for our customer-facing teams.

What You’ll Be Doing

Manage and maintain Talkdesk configurations, integrations, and system performance
Troubleshoot Talkdesk ↔ HubSpot integration issues, including OAuth authorization failures and token management
Ensure accurate call logging, data syncing, and activity tracking between systems
Diagnose and resolve issues with call recordings not attaching or syncing properly
Support and stabilize embedded dialer functionality and resolve WebRTC/browser-related issues
Fix click-to-call inconsistencies and ensure proper calling provider configurations
Identify and prevent duplicate activities caused by workflows or system conflicts
Monitor system health, API limits, and retry behaviors to ensure platform stability
Collaborate with internal teams to optimize workflows and improve overall efficiency