JOB DESCRIPTION
Come work for a large global financial and insurance products company! This is your chance !!
Start a successful career in a renowned company in the international market! Great opportunity!
Global insurance and asset management company seeks a responsible, organized, dynamic and team-oriented person.
RESPONSIBILITIES AND ASSIGNMENTS
- Operate and support onboarding/hiring technical workflows, ensuring timely account and access provisioning;
- Troubleshoot provisioning and access issues across identity, collaboration, and endpoint services;
- Coordinate with HR, IAM, Service Desk, and regional IT teams to meet onboarding SLAs and readiness dates;
- Maintain and improve onboarding runbooks, request forms, knowledge articles, and automation;
- Ensure access is provisioned using least-privilege principles and compliant approval processes;
- Monitor onboarding queues and metrics; identify bottlenecks and implement continuous improvements;
- Support audits by ensuring traceability of requests, approvals, and access changes;
- Participate in change initiatives that improve onboarding tooling and user experience.
REQUIREMENTS AND QUALIFICATIONS
- Fluent English;
- 5+ years of experience in IT operations, IAM support, or service delivery roles with provisioning responsibilities;
- Understanding of identity/access concepts and enterprise provisioning workflows;
- Strong troubleshooting and coordination skills across multiple teams and systems.;
- ITSM process knowledge (Request Fulfillment, Access Management, Incident, Change);
- Clear communication and customer-focus; ability to manage time-sensitive onboarding deadlines;
- Ability to document processes and identify automation opportunities;
- On-call/after-hours: As required for major incidents and planned changes.
Preferred Qualifications:
- Experience with IAM tools and directory services (conceptual understanding is acceptable if tool names vary);
- PowerShell or similar scripting for automation and reporting;
- Experience operating in multi-country environments with varied holidays and time zones;
ADDITIONAL INFORMATION
Hiring model:
Form of action:
SEJAM BEM VINDOS A KEEP SIMPLE 👇🏽
Somos uma empresa de consultoria em TI com mais de 10 anos no mercado e contamos com um time de especialistas em recrutamento tech. Nosso processo é 100% focado na experiência de quem tanto importa, o candidato.
Optamos por fazer a diferença e temos orgulho em dizer que todos que passam pela Keep Simple se sentem especiais. Possuímos um ambiente descontraído, colaborativo, e adotamos o ágil de verdade.
Faça parte da nossa história, #vemprakeep 💙🚀
