Onboarding Property Manager

Job Title: Onboarding Property Manager

Location: Remote but with adhoc travel for team meetings at our head office in Camberley and occasional landlord meetings

Brand: LRG

Salary: £36,000 OTE inclusive of commission

About Us:

LRG, is a well- established and reputable property group across the UK. With a history rooted in proving exceptional property services, LRG has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market.

At LRG we are not just managing properties, we are building long-term relationships based on Passion, Bravery, Integrity, and Respect, these being our core operational values. Our team is driven to deliver outstanding service to both landlords and tenants, and we’re looking for someone who shares these values to join us as a Portfolio Onboarding Property Manager.

Job Summary

Reporting to the Property Management Regional Director, this is an exciting opportunity to work alongside a newly formed, growing and evolving Multi Landlord team, of which will be responsible for all communication to our portfolio landlords.

As the Onboarding Property Manager, you’ll be the first point of contact for our new landlords during the crucial transition phase from their previous managing agent to our care. You’ll collaborate closely with offboarding agents, internal teams, and landlords to ensure all data, documentation, and communication are accurate, timely, and handled with care.

We are looking for someone who is relationship-focused, persistent, and thrives on creating smooth, confident transitions for our landlords and their tenants while championing our values. Must have experience in either property management or lettings management.

Key Responsibilities:

Landlord Portfolio Onboarding Management

Lead the end-to-end onboarding process for new property portfolios with passion and precision, ensuring accurate data entry, documentation uploading, and proactive follow-up with previous managing agents. Demonstrate integrity in handling sensitive information and ensuring every detail is correct.

Landlord Liaison

Build strong, respectful relationships with landlords by communicating clearly and professionally. Ensure all portfolio documentation is complete and correct, instilling confidence and trust from day one. Your bravery in tackling challenges head-on will help ensure smooth transitions, not just for the landlord but also the tenant in situ.

Collaboration with Multi Landlord Property Managers and Lettings

Support the Lettings team by consistently updating them on onboarding progress and ensuring a clean, timely handover to Multi Landlord Property Managers. Your ability to collaborate with respect and integrity ensures a positive internal and external client experience.

Status Monitoring

Proactively track onboarding milestones and monitor property portfolio statuses. Your persistence and passion for excellence will drive timely completions and highlight areas needing attention, reflecting our brave approach to problem-solving..

Reporting and Compliance

Compile accurate weekly reports detailing onboarding progress and flag any outstanding documentation. Demonstrate integrity in your reporting and passion for maintaining high standards.

Process Improvement

Collaborate with internal departments to uphold robust onboarding processes. Make bold, brave recommendations for improvement where needed, always acting with respect for people and processes and a passion for delivering excellence.

Administrative Support:

Carry out a range of general administration duties with integrity and attention to detail. Approach even the smallest task with passion for excellence and pride in your work.

Demonstrate respect in all communications, both internal and external. Your support will play a critical role in maintaining the smooth running of the onboarding process and overall Landlord and Tenant experience

About you

• You’re an excellent communicator with a strong sense of customer service.

• You’re confident in working with data, documentation, and multiple stakeholders simultaneously.

• You approach challenges with bravery and persistence, never hesitating to follow up for what’s needed.

• You thrive in a team environment but are equally comfortable working independently.

• You believe in doing things the right way - with respect, integrity, and passion.

• You have a natural talent for building rapport and relationships, especially during key transition moments.

• You have a sales or client-service mindset, with the ability to communicate persuasively and confidently

Desirable skills and experience

• Previous experience in property management (preferred but not essential)

• Proven ability to manage complex administrative tasks and timelines

• Strong attention to detail and organisational skills

• Competency in Microsoft Excel and other data management tools

• Experience with Reapit (preferred but not essential)

What we can offer you:

• Proven track record for career growth and advancement within the company

• Market leading training and ongoing professional development

• Supportive and collaborative team environment

Benefits:

• Competitive salary with performance-based bonuses

• Salary Sacrifice pension scheme

• Generous Holiday allowance, increasing by 1 day per year based on service

• Excellent Parental leave and newly introduced Fertility policy

• Staff discounts

• A company culture built on respect, mutual support, and shared success

• Ongoing training and professional development opportunities

• The opportunity to be part of a forward-thinking team passionate about raising standards in property management

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.