Transporter Onboarding Support Representative

Overview
The Transporter Onboarding Support Representative is responsible for supporting transporters through the onboarding and early account lifecycle. This role focuses on accurate data entry and data hygiene, managing support inboxes, and providing high-quality inbound and outbound phone support to ensure transporters are properly verified, informed, and set up for success on the platform.

Key Responsibilities

• Perform accurate data entry and maintain strong data hygiene across onboarding and account records.
• Manage and respond to inquiries through the Transporter Onboarding Support Inbox.
• Conduct outbound calls to complete initial verification calls and schedule follow-up appointment calls with Specialists.
• Handle inbound calls through Support Queues related to transporter onboarding, account setup, and basic account management.
• Answer questions, provide guidance, and resolve issues with professionalism and efficiency.
• Document interactions clearly and escalate issues as needed to Specialists or leadership.
• Support additional operational tasks and projects as assigned.

Qualifications

• Strong attention to detail and organizational skills.
• Clear and professional phone and written communication skills.
• Ability to manage multiple tasks in a fast-paced, queue-based environment.
• Customer-focused mindset with a willingness to learn onboarding processes and systems.
• Prior customer support, call center, or onboarding experience preferred.

Requirements:

• Part-time, temporary job (2-3 months but may be extended).
• 10-20 hours per week.
• Full remote.
• Private and quiet space to complete daily work.