Key Facts

Remote From:

Full time

Expert & Leadership (>10 years)

English

Hard Skills

Business Communication Project Coordination Project Management Product Requirements Documents Cross-Functional Collaboration Data Entry Customer Complaint Resolution Account Management Online Communication Organizational Structure Executive Control Language

Other Skills

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Microsoft Excel
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Microsoft Word
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Computer Literacy
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Microsoft Outlook
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Non-Verbal Communication
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Email Etiquette
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Multitasking
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Time Management
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Teamwork
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Critical Thinking
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Detail Oriented
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Prioritization
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Problem Solving

Roles & Responsibilities

Bachelor's degree (B.A./B.S.) or 1-2 years of related experience or an equivalent combination of education and experience.
Strong verbal and written communication skills.
Excellent customer service and relationship-building skills.
Strong organization, time management, and attention to detail, including proofreading; proficient with Microsoft Outlook, Word, and Excel.

Requirements:

Serve as liaison between clients and designers to coordinate development of marketing materials that support client growth.
Gather and organize client requests, objectives, and project specifications to create clear instructions for internal teams.
Coordinate with Sales Reps to ensure alignment on client expectations, project status, and updates or challenges.
Track project timelines to ensure deadlines are met and maintain accurate project documentation.

Mail Shark

Marketing & Advertising

About Mail Shark

Mail Shark is a direct mail company that specializes in industry-specific direct mail strategies for food service, auto repair, and dental. With all production capabilities under one roof, Mail Shark provides direct mail products and services that are unmatched in the industry.Our approach to direct mail allows you to focus on your business, not your marketing efforts, and to do so without the high upfront costs associated with direct mail. Our signature service - the Annual Mailing Program™ - is exclusive to Mail Shark. We divide each of your direct mail campaigns over a period of 4-10 weeks. Each week a mailing goes out, you make a payment on the campaign. With this approach, you receive a consistent flow of new business throughout the entire year. We will get started with no money down, and offer a discount on our existing pricing for those who sign up. The Annual Mailing Program has helped businesses to grow for more than a decade.Mail Shark has worked with thousands of businesses across the country, in more than 100 different industries, and has been an honoree on the INC 5000 Fastest Growing Privately Owned Companies in America list every year since 2012. This accomplishment is a testament to our ability to deliver a quality product that drives sales and produces results for our customers.

Company type: SME

Industry: Marketing & Advertising

Founded: 2018

Company size: 51 - 200

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Job description

Summary

The Project Coordinator supports the successful execution of client marketing campaigns by coordinating communication, deadlines, and details across internal teams and external clients. This role ensures client objectives are clearly communicated, project requirements are accurately documented, and deliverables are completed on schedule. Project Coordinators work closely with sales, design, quality assurance, and production teams to deliver high-quality marketing materials that support client growth.

Duties and Responsibilities

Serves as the liaison between clients and designers to coordinate the development of marketing material to help clients grow existing or new business.
Gathers and organizes client requests, objectives, and project specifications to create clear instructions for internal teams.
Collaborates with and maintains consistent communication with Sales Reps to ensure alignment on client expectations, project status, and any updates or challenges.
Collaborates and coordinates with Quality Assurance, Design, and Production teams to ensure projects meet creative standards, marketing strategies, and client expectations.
Communicates client goals, feedback, and revisions to internal teams to ensure accurate execution of projects.
Tracks project timelines to ensure deadlines are met and projects remain on schedule.
Maintains accurate project documentation and performs data entry for tracking, backup, and future reference.
Reviews materials through extensive proofreading for accuracy and completeness.
Provides clear and professional communication with clients via phone and internet.
Provides exceptional customer service and handles customer complaints in a professional manner.
Collaborates effectively within a team environment while independently managing assigned accounts and projects.
Executes and prioritizes multiple tasks/projects in a fast-paced environment while meeting weekly and monthly deadlines.
Performs other duties as needed.

Education Requirements

Bachelor’s degree (B. A. / B. S.) from a four-year college or university; or one to two years of related experience and/or training; or equivalent combination of education and experience.

Knowledge & Other Abilities

Strong verbal and written communication skills
Customer service and relationship building skills
Strong organization and time management skills
Professional phone and email etiquette
General computer literacy and ability to learn internal software systems
High attention to detail and proofreading ability
Strong problem-solving and critical thinking skills
Ability to interpret written and verbal instructions and translate them into actionable tasks
Ability to write professional correspondence and communicate effectively with clients and internal teams
Basic mathematical skills including working with whole numbers, fractions, and decimals
Proficiency in Microsoft Outlook, Word, and Excel

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or hear. The employee is frequently required to reach with hands and arms. Specific vision abilities required include close vision, the ability to adjust focus, and the ability to distinguish color. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment

The work environment is dynamic and fast-paced, with daily collaboration across departments. The noise level in the work environment is typically moderate. Mail Shark fosters a supportive and inclusive culture where innovation, accountability, and teamwork thrive.

Benefits & Perks

Competitive hourly wage with potential for overtime
Medical, vision, and dental insurance plans for you and your family
401(k) plan with dollar for dollar employer match on a generous percentage of your contribution
Paid time off - Starting with 13 days of PTO (prorated on start date). Additional PTO accrues annually (1-5 years: 8 hours annually; 6+ years: 4 hours annually)
Paid maternity leave (8 weeks) and paid paternity leave (2 weeks)
Paid holidays
Bereavement Leave
Casual attire
Free coffee
Snacks and catered food kiosk (Mail Shark adds $5 to your account weekly)
Company-paid lunches when print goals are met
Option to work from home every Friday after a 90-day probationary period