Key Facts

Remote From:

Canada

Full time

Expert & Leadership (>10 years)

44 - 68K yearly

French, English

Hard Skills

Adverse Event Monitoring Copayment Collection And Processing Microsoft Dynamics CRM Data Quality Assessment Outbound Calls Digital File Management Auditing Project Coordination Fax Servers Customer Relationship Management

Other Skills

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Microsoft Office
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Professionalism
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Analytical Skills
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Willingness To Learn
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Teamwork
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Critical Thinking
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Organizational Skills
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Detail Oriented
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Verbal Communication Skills
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Social Skills
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Problem Solving

Roles & Responsibilities

3-5 years of experience in a similar administrative role
Experience with Salesforce or other CRM systems
Ability to communicate effectively in English and French (written and verbal)
Strong organizational, analytical, and problem-solving skills with attention to detail

Requirements:

Create and maintain patient records in the CRM, ensuring accuracy and up-to-date information; label and attach documents to the CRM and program drives; manage incoming/outgoing faxes
Perform general administrative tasks to support the program and progress patients through the program; manage inbound and outbound calls; assist with scheduled and unscheduled department projects
Review and report Adverse Events and, as needed, process copayment or concierge payment requests for patients, pharmacies, or physicians
Liaise with team members and healthcare professionals for prescription renewals; maintain audits/reports for the location and ensure compliance with policies and procedures

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsibilities:

Performs general administrative tasks such as handling the mail, typing, and maintenance of filling systems for the program.
Create and maintain patient records in the CRM by ensuring information documented are accurate and updated regularly
Execute administrative tasks critical to the progression of patients through the Program
Act as a liaise between other members of the team
Handling faxes (incoming/outgoing) accordingly and timely
Labeling and attaching documents to the CRM and program drives
Review and analyze documents for Adverse Events
Report Adverse Events
As required, responsible for processing copayment requests for patients, pharmacies and/or physicians for programs offering copay assistance or concierge payments
Audits and maintains various reports specific to his/her business location by checking for errors, inconsistencies or discrepancies; makes corrections and notifies appropriate personnel of any modifications.
Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time.
Participate in product and disease training sessions, internal as well as client-driven;
Liaise with HCPs for prescription renewals via phone calls
Manage inbound and outbound calls
Complies with all appropriate policies, procedures, safety rules and regulations.
Performs other related duties as assigned.

Education:

High School Diploma or Post Secondary schooling preferred
Technical vocational training or equivalent combination of experience and education

Work Experience:

3-5 years experience in a similar administrative role
Experience with the SalesForce software (or experience with a CRM system) an asset

Skills and Knowledge:

Ability to communicate effectively written and verbal, in English and in French required
In-depth knowledge of the Microsoft Office Suite of applications is essential
Demonstrate a willingness to change and to learn new skills
Agility to adapt to changing priorities
Strong interpersonal skills
Strong critical thinking and analytical skills
Strong organizational skills; attention to detail
Excellent problem solving skills; ability to resolve issues effectively and efficiently
Ability to represent a positive and professional image
Ability to implement processes resulting in satisfactory audit practices
Ability to work independently and in a team environment;

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.