Incentive Processing Supervisor

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, you will enjoy:
• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Job Description

We are looking for a talented individual…

To join our team as an Incentive Processing Supervisor.  We are seeking an experienced Incentive Processing Supervisor to lead a field operations team delivering residential energy efficiency incentive program account management, quality assurance, and technical training opportunities across Oregon and Southwest Washington. This role partners closely with program leadership to work with clients to ensure high‑quality delivery, proactive issue resolution, and strong contractor and program partner engagement.

The Incentive Processing Supervisor provides strategic operations insight to inform program design, identify areas of improvement, and progress toward energy savings goals, while fostering strong relationships and technical excellence. The ideal candidate brings building science knowledge, a collaborative leadership style, and a passion for advancing energy efficiency and community impact.

This position is preferably based in Oregon, with quarterly travel to Portland required at minimum.

You’re a great fit if you can…

• Build and sustain trusted relationships with clients, customers, contractors, community‑based organizations, and cross‑functional internal teams to drive program success.
• Lead, mentor, and coach a diverse incentive processing team, fostering a collaborative culture that delivers high‑quality data, completed projects, and reportable insights, and customer service.
• Translate field insights, qualitative feedback, and performance data into clear, strategic recommendations that support client goals.
• Communicate complex technical information clearly and effectively, both written and verbal, to diverse audiences with varying perspectives.
• Analyze program performance, identify trends, and prepare concise reports that inform decision‑making and demonstrate progress.
• Manage time, scope, and competing priorities in a fast‑paced environment, maintaining proactive communication and strong follow‑through.

Exciting candidates will have…

Minimum Qualifications

• 5+ years of relevant experience with:
  • utility or residential energy efficiency programs,
  • residential building science,
  • HVAC and weatherization best practices,
  • technical energy efficiency upgrade principles,
  • and/or conducting home energy assessments.
• 2+ years of supervisory or team‑lead experience, preferably managing remote staff.
• Proficiency with Microsoft Office Suite.
• Experience working as a consultant with proven success serving clients
• Strong written, reporting, presentation, and interpersonal communication skills with a customer‑service mindset.
• Highly organized, detail‑oriented problem solver able to manage stress, interruptions, and tight deadlines.
• Located in a commutable distance from Portland.

Preferred Qualifications

• Experience working with community‑based organizations or delivering equity‑focused programs.
• Familiarity with CRM and general data entry or project tracking systems.

Target Salary

$68,000 – $73,000

Note to Candidates:

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive organization and we are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We strongly encourage you to apply, even if you don’t believe you meet every one of the qualifications as described.

Compensation Range

$56,300.00 - $84,500.00

Currency

USD

Type

Salary

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Compensation Range

Currency

Type

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.