ERP Services Manager

Job Description:

Welcome to The Planet Group! We're a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing. Named one of the fastest-growing private companies in the US, The Planet Group operates with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – connecting the right talent with the right opportunity to fuel transformation and growth.

Technology & Enterprise Systems

Our specialized sales and recruitment teams are deeply experienced in Enterprise Systems & Technology, matching skilled professionals with opportunities that drive business impact. Whether you're building a team or advancing your career, we bring speed, strategy, and a people-first approach to every partnership.

Position Summary

As an ERP Services Manager, you will be responsible for overseeing a portfolio of client accounts, ensuring top-tier support for post-production ERP environments and leading project delivery efforts. This role requires strong client relationship management, cross-functional coordination, and a strategic approach to driving customer success across ERP systems.

Key Responsibilities

Account Management

• Own and manage a portfolio of client accounts, serving as the main point of contact and ensuring client satisfaction
• Develop and maintain strong relationships with key stakeholders to understand client needs and drive value through our services
• Proactively identify opportunities for service expansion and upsell within existing accounts

Project Management

• Lead the planning, execution, and monitoring of ERP-related projects, ensuring timelines, budgets, and quality standards are met
• Coordinate with internal teams to allocate resources effectively and manage project deliverables
• Track project performance and address any issues or risks that may impact delivery

Post Production Support

• Provide ongoing support and maintenance for clients' ERP environments, ensuring optimal performance and issue resolution
• Oversee troubleshooting efforts, manage escalations, and ensure timely resolution of support requests
• Analyze and report on support metrics to improve service quality and client satisfaction

Experience and Qualifications

• Experience in client success within the technology staffing or enterprise software consulting industry
• Proven background supporting ERP systems such as Workday, SAP, Oracle, and ServiceNow
• Experience servicing and supporting Application Management Services (AMS) clients
• Strong background in project management and post-production support
• Strong project management skills with the ability to prioritize and manage multiple tasks simultaneously
• Excellent client relationship management and communication skills
• Analytical problem-solving skills and a proactive approach to client support and service improvement

Compensation and Benefits

• Flexible/Unlimited PTO
• Medical, dental, and vision insurance
• 401(k) with company match
• Life insurance, short-term & long-term disability, and other supplemental benefits
• A collaborative, growth-oriented culture with ongoing learning and development opportunities
• Base salary: $130,000-$160,000 + potential bonus structure

*The base salary rate will be commensurate with experience level and past success

SUCCESS STARTS WITH THE RIGHT TEAM

The Planet Group is one of the largest staffing companies in the U.S. with growing operations across Europe, India, and LATAM. If you're searching for a company that is committed to your long-term growth and success, a team of like-minded, driven people who can help you develop as a professional, and a place where you'll be rewarded for your efforts... you've come to the right place! We're an organization of over-achievers and innovators who are driven to help businesses — and each other — thrive.

Diversity, Equity, and Inclusion

Join a company that puts diversity, equity, and inclusion (DEI) at the forefront. The Planet Group celebrates our differences and fosters an environment where each person can bring their authentic self to work. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits.

Employee Type: