Services Partners are the connective hub of the organization that synchronizes client service delivery, product, and strategic client engagement. They serve as the primary day-to-day point of contact between clients and Acxiom, ensuring every engagement delivers measurable value, fosters loyalty, and supports expansion. Through the blending of strategic insight, client expertise, operational excellence & cross-functional leadership, SPs drive both stability and forward progress, grounding every engagement in excellence, elevating operations and supporting and enabling Client Partners to move strategically and confidently. SPs lead with a sense of ownership, communicate with clarity, and adapt quickly in a fast-paced environment. Automotive experience is preferred.
Key Responsibilities
- Act as the primary point of contact for clients, managing both tactical needs and long-term planning.
- Build trust with client decision makers by understanding client goals, industry context, contracts, and Acxiom’s offerings to align solutions effectively.
- Value delivery & excellent client satisfaction through operational rigor, proactive engagement and strategic guidance
- Communication: Pro-active, professional communication, keeping the client informed of relevant information through relationship-building contacts and recurring status calls
- Issue management & escalation: coordinating issue response, serving as an escalation point and notifying leadership as needed
- Support Quarterly Business Reviews (QBRs) to showcase value and recalibrate objectives.
- Build client relationships at a strategic level with clients to identify and qualify upsell, cross-sell, and expansion opportunities.
- Resource Management: Allocations & assignments for solution implementation and production support
- Operations & Change Management Orchestration & Support: including case workflow management and project prioritization
- SLA & timeline adherence: ensuring project deadlines and delivery due dates are accurately tracked and not missed
- Implementation Project Management Support: helping with alignment of teams to project requirements and tasks alongside a Project Manager
- Financial support: billing/invoicing for services rendered, reviewing financial metrics, maximize revenue mechanisms in service contracts, and supporting Finance forecasting and related efforts
- Risk/Security Support: monitoring sensitive data and related legislation to ensure appropriate access and dissemination of relevant records
- Whitespace and partnership reviews for opportunity identification and feasibility, encouraging expansion and growth
- Monitor account health for compression and churn risk signals to prevent revenue loss and provide strategic insight to Acxiom for client stewardship and partnership
- Proactively identify and communicate upcoming Product changes and client impacts
QUALIFICATIONS
- 6- 8 years of Service Partnership, Customer Success or Account Management experience in client-facing roles in consulting or agency settings
- Automotive experience is preferred.
- Dallas, TX area is preferred
Primary Location City/State:
Homebased - Conway, Arkansas
Additional Locations (if applicable):
Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here.
Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com.
