Key Facts

Remote From:

Full time

Polish, English

Hard Skills

Azure Active Directory Google Workspace User Account Control System Administration Atlassian Confluence Computer Networks JIRA Usage Tracking Linux Administration Software Asset Management Azure Cloud Services Hardware Support Cloud Administration Single Sign-On (SSO) Email Management Virtualization Unix Internal Documentation

Other Skills

•
Problem Solving

Roles & Responsibilities

Proficiency with Windows (Windows 10/11, Server 2016, Azure AD) and macOS
Knowledge of email systems and services
Understanding of the 7-layer OSI model, Ethernet, IP, TCP, UDP protocols
Basic understanding of virtualization technologies

Requirements:

Technical support for employees: onboarding new employees, creating accounts, granting rights and licenses, resolving current issues
Administration and troubleshooting of user VPN connections
User access management in the SSO system
Account administration in cloud and on-premises systems: Google Workspace, Microsoft Azure, Microsoft Active Directory

Job description

About Profitero+

Profitero+ is the leading digital commerce company, trusted by more than 4,000 brands worldwide. We help brands break down silos and turn data into decisive action through intelligence-driven, end-to-end solutions that unify media, content, operations and strategy. Powered by advanced AI, robust digital shelf analytics across 1,400+ retailers in 70 countries and unmatched expertise from digital commerce specialists in 15 global hubs, our integrated solutions help brands accelerate profitable growth.

Come be a part of our fast-paced, entrepreneurial culture and next stage of growth.

Location: Remote role based in Poland

About the team:

We are inviting an IT Support Specialist to join our Support team. We will be happy to welcome new team members who are not afraid of non-trivial tasks, can offer non-standard technical solutions, and take initiative.

Key responsibilities:

Technical support for employees: onboarding new employees, creating accounts, granting rights and licenses, resolving current issues;
Administration and troubleshooting of user VPN connections;
User access management in the SSO system;
Account administration in cloud and on-premises systems: Google Workspace, Microsoft Azure, Microsoft Active Directory;
Email system administration: on-premises and third-party;
Third-party services license management: usage tracking, application processing, payment control;
Infrastructure health monitoring (Zabbix, etc.);
Documentation: working in the bug-tracking system (Jira), creating and updating instructions (Confluence), and accounting for equipment and licenses;

We expect:

Skills and experience with Windows (Windows 10/11, Server 2016, Azure AD) and MacOS;
Knowledge of the operating principles of email systems and services;
Knowledge and understanding of the 7-layer OSI model, Ethernet, IP, TCP, UDP protocols;
Basic understanding of the virtualization technologies;
Skills and experience of working with Unix systems (mainly Linux) are desirable;
English at the level of correspondence with native speakers;
Location: only Poland;

What do we offer:

Fully paid annual leave in accordance with Polish labor law;
Holiday allowance to support your time off;
Paid sick leave (80% of the daily base salary);
Access to a discounted group life insurance program;
Private medical insurance (Medicover);
Monthly budget for sports and cultural activities (ZFŚS fund). Option for partial funding of a Multisport card;
Access to an online language learning platform;
Professional development opportunities covered by the company (seminars/training/conferences/etc.).