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Job Summary

The Manager of Virtualization Services manages, creates, implements, and supports the Virtualization infrastructure for the enterprise. In this role, the incumbent will be a champion to drive the transformation from a technology-centric organization to become an indispensable partner of the business by creating business value and responding rapidly to changing business requirements.

Requirements

EDUCATION

Bachelors degree in computer science, management information systems, business or related field. In lieu of degree, five (5) years' technical experience with operations and procedures including configuring, tuning monitoring, securing, and managing a virtual infrastructure will be considered.

CERTIFICATIONS & LICENSES

None

EXPERIENCE

• Minimum seven (7) years’ Virtual infrastructure Design and Implementation, Project Management (SCRUM AGILE Framework), OR applicable Masters in related field with five (5) years’ above listed experience.
• Minimum two (2) years’ leadership experience (role, project management, team, etc.)
• Minimum two (2) years' technical Leadership experience managing Virtual Services Infrastructure Design, Implementation, and support teams. 
• In-depth knowledge of Virtualization technologies
• Knowledge of traditional and cloud technology infrastructure
• Knowledge of ITIL v4 or later framework.
• Experience with a Blue Cross Blue Shield Plan, Commercial Carrier, Managed Care, or other health insurance related company preferred.

ESSENTIAL SKILLS & ABILITIES

• Coaching
• Leading
• Problem Solver
• Compelling Communication
• Continuous Learning
• Creating a Culture of Trust
• Customer Focus
• Driving Execution
• Driving Innovation

Skills

• Coaching
• Coaching Others
• Continued Learning
• Cross-Functional Communications
• Employee Engagement Strategies
• Interpersonal Communication
• Interpersonal Relationship Management
• Interpersonal Relationships
• Management Techniques
• Service Oriented

Responsibilities

• Analyzes performance, availability, reliability and accuracy for each supported technology. Makes recommendations for improvements.
• Assists identifying priorities and preparing resource requirements for each project or program.
• Develops Disaster Recovery and Business Plans.
• Ensures a consistent and effective change management process is used to migrate all IT infrastructure modifications to production environments.
• Ensures adequate and timely reporting of the status of all active and scheduled projects and key performance indicators including SLAs. Generates and presents periodic management reports to appropriate committees and provide recommendations as to organizational changes or issues related to strategy by leveraging the project and portfolio management system.
• Ensures development and sharing of best practices across all of IS&T to create an efficient organization.
• Ensures that all infrastructure changes and additions are subjected to a thorough quality assurance process before migrating to production to improve quality the systems delivered to business.
• Identifies opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, outsourcing, purchasing, and in-house development.
• Implements and ensures adherence to information security office recommendations, ABCBS Security Incident Response Process and ABCBS Systems Security Plans.
• Improves capacity utilization and eliminating unnecessary waste and overhead by removing duplication of effort, reducing rework, cross-training and repurposing resources by maximizing cross-platform synergies.
• Manages, plans, and organizes staff in an efficient and effective manner to increase business agility, efficiency, customer centricity and support the business, vendors, partners, local and state government constituents.
• Manages, supports, and maintains continuous delivery of day-to-day IT infrastructure services (“Keep the lights on”) through proactive monitoring and analysis of service level agreements and key performance indicators or metrics.
• Manages the hiring, coaching/training, employee development and performance management of assigned team and performs data-driven performance evaluations.
• Plans, organizes, and manages a competent staff in order to implement and maintain effective applications and processes within the team to meet enterprise, government, and customer priorities, objectives and commitments.

Certifications

Security Requirements

This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.

Segregation of Duties

Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.

Employment Type

Regular

ADA Requirements

1.1  General Office Worker, Sedentary, Campus Travel – someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.