Technical Project Manager at Red Cup IT, Inc.

We are looking for an MSP Technical Project Manager is responsible for planning, executing, and delivering IT projects for multiple managed services clients, ensuring they are completed on time, within scope, and within budget while meeting quality and customer satisfaction goals. This role serves as the primary liaison between clients, internal technical teams, and vendors, translating business requirements into actionable technical plans in a fast‑paced managed services environment.

Key Responsibilities

• Lead end‑to‑end delivery of multiple concurrent IT projects (infrastructure, cloud, security, and application initiatives) for MSP clients from initiation through deployment and handoff.
  
• Develop and maintain comprehensive project plans, including scope, timelines, resource allocation, dependencies, and budgets.
  
• Facilitate requirements gathering with clients and internal stakeholders; document business and technical requirements and translate them into clear deliverables and work packages.
  
• Coordinate cross‑functional technical teams (engineers, service desk, networking, cloud, security, and vendors) to ensure timely, high‑quality project execution.
  
• Monitor project progress, manage risks and issues, and proactively adjust plans, schedules, and resources to keep projects on track.
  
• Maintain regular client communication, including status reports, expectation setting, scheduling of onsite/remote work, and management of escalations.
  
• Own project documentation such as statements of work, change orders, schedules, status reports, acceptance criteria, and handover documentation to operations/support teams.
  
• Ensure all projects follow standardized MSP project management methodologies, internal processes, and documentation standards.
  
• Manage scope and change control to prevent scope creep, including impact analysis and approval of changes.
  
• Track and report key project metrics (milestones, budget, profitability, risks, and customer satisfaction) to leadership and stakeholders.
  
• Collaborate with account management and sales to provide project estimates, contribute to proposals, and identify follow‑on opportunities and roadmap items for clients.
  
• Lead post‑project reviews and lessons learned to improve future MSP delivery practices and internal processes.
  
• Work with third‑party vendors and partners on technology implementations, ensuring alignment with project goals and client standards.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or related field, or equivalent experience.
  
• 3–5+ years of experience managing technical/IT projects, with at least 2 years in a managed service provider or similar multi‑client environment preferred.
  
• Strong understanding of IT infrastructure, networking, cloud services, and common MSP toolsets (RMM, PSA, ticketing platforms).
  
• Proven experience managing multiple concurrent projects with competing priorities and deadlines.
  
• Hands‑on experience with project management methodologies (Agile, Scrum, Waterfall) and tools (e.g., Jira, Asana, MS Project, or similar).
  
• Excellent client‑facing, communication, and stakeholder management skills, including experience presenting status and risks to non‑technical audiences.
  
• Strong analytical, problem‑solving, and risk‑management skills, with the ability to adapt plans when issues arise.
  
• Relevant certifications such as PMP, PRINCE2, or Agile/Scrum are a plus.
  

Skills

• Project management: planning, scheduling, budgeting, resource management, risk management.
  
• Technical aptitude: familiarity with infrastructure, networking, cloud platforms, and security concepts used in MSP environments.
  
• Communication & leadership: cross‑functional coordination, conflict resolution, and facilitation of meetings and workshops.
  
• Process orientation: ability to follow and improve MSP delivery processes, documentation standards, and quality controls.