Key Facts

Remote From:

Full time

Expert & Leadership (>10 years)

English

Hard Skills

Automatic Call Distributor Event Scheduling Billing Customer Relationship Management Visitor Management Tracking Systems (Geolocation) Remote Administration Queue Management

Other Skills

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Professionalism
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Communication
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Multitasking
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Time Management
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Organizational Skills
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Detail Oriented

Roles & Responsibilities

2–3 years of experience in remote administrative support
Strong attention to detail with excellent communication and organizational skills
Ability to handle high-stress and high-volume workloads effectively
Proven ability to manage multiple tasks simultaneously

Requirements:

Maintain strong client relationships by coordinating onsite technical services while meeting SLA requirements
Review each new service call to ensure accuracy and completeness and coordinate with local technicians
Document all aspects of service calls, including ETAs, parts tracking, and job status, maintaining a clean, updated queue
Provide clear, professional communication with customers, technicians, and accounting teams across phone, email, instant messaging, and internal notes; ensure end-of-day closure of service calls

Sourcefit DR

About Sourcefit DR

Sourcefit is focused on providing custom offshore solutions. We help companies large and small to lower costs and increase productivity by providing highly-skilled, highly-motivated staff who can match the performance of onshore staff at a fraction of the cost. At Sourcefit, we understand that successful outsourcing requires more than just great staff. We are committed to working closely with you every step of the way to understand your goals and seamlessly transfer your business culture and successful business processes to an offshore environment. At Sourcefit there is never any obligation until you're comfortable you've found the perfect fit for your business needs. We offer various levels of operational and project management depending on your needs. You supply the vision and we handle the rest: from recruiting and pre–screening of candidates, providing all necessary office support, equipment and infrastructure, as well as end to end HR management.Established by Andy Schachtel, an American entrepreneur with over 20 years of experience in outsourcing both as a client and as a service provider, Sourcefit currently has over 1500 employees and is growing steadily. In light of this rapid growth, Sourcefit remains dedicated to preserving its entrepreneurial start-up spirit, actively nurturing innovation and agility in its operations, with branches in the Philippines, Armenia, the Dominican Republic, and South Africa. Above all, Sourcefit endeavors to make sure that each of our clients feel that they have our undivided attention and provide them with customized solutions that fit their business.Contact us today for a free consultation.Visit sourcefit.com to find out how our services can help you grow your business.For information and updates on outsourcing, offshoring, productivity and cost-effective business solutions, visit Sourcefit's official channels:http://www.sourcefit.comFacebook, Instagram, Twitter, Youtube, Tiktok: @SourcefitPH

Founded: 2018

Company size: 11 - 50

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Job description

Job Overview
Secur-Serv provides nationwide service and support solutions to companies that value quality, speed, flexibility, and cost control. The company specializes in on-site field services and installation of kiosks, digital signage, document finishing, document imaging, POS terminals, and more.

As a Call Coordinator, you will manage and coordinate service calls, support field technicians, and ensure smooth communication and timely service delivery while maintaining strong client relationships and meeting Service Level Agreements (SLAs).

Job Details

Work Setup: Work from home
Hours: 8:00 a.m. to 5:00 p.m. CST | 9:00 PM – 6:00 AM MNL
Start Date: March 2026

Responsibilities

Maintain strong client relationships by arranging and coordinating onsite technical services while meeting customers’ SLA requirements
Review each new service call to ensure accuracy and completeness of all required information
Source and coordinate with local technicians to perform service requests
Prepare technicians for service calls and set clear expectations for service delivery
Document all aspects of service calls, including ETAs, parts tracking, job status, and other relevant updates
Provide clear and professional communication with customers, technicians, and accounting teams through phone, email, instant messaging, and internal system notes
Maintain a clean and updated job queue with complete and accurate information, including proper follow-up dates
Ensure service calls are closed by end of day (EOD) on the same day the work is completed
Manage return visits efficiently and accurately to ensure proper billing and payment for all services rendered
Answer phone calls promptly and professionally
Perform other duties as assigned

Qualifications

2–3 years of experience in remote administrative support
Strong attention to detail with excellent communication and organizational skills
Ability to handle high-stress and high-volume workloads effectively
Proven ability to manage multiple tasks simultaneously
Ability to work independently with minimal supervision