Program Manager-2

About this Job

This role will support our rapidly growing Onsite Data Collection organization. The individual within this role will play a pivotal role at defining the foundational structure of our Dat Collection organization, help implement new standardized processes, and act as a thought leader across the wider organization.

Job Responsibilities

The Program Manager is responsible for balancing the work of multiple data collection projects. They act as the point of contact between PMs and clients and Delivery Director. Program Managers regularly meet with the client and negotiate the specifics of projects, they will play a pivotal role in creating and strengthening client relations. Responsible for putting teams together to ensure project success. Extensive experience in management is required.

Responsibilities:

• Oversees multiple data collection projects locally and globally.
• Works with clients and horizontal functions (recruitment, HR, finance, IT) to ensure program success.
• Sets methods of daily production reporting. Reviews important data.
• Responsible for compiling timekeeping records for management level, approval, and submission. Approves time-off requests.
• Helps to drive Lean implementation amongst team members.
• Monitors budget spending for projects.
• Approves equipment requests and spending.
• Conducts interviews for PM and SPM level positions. Decides on hiring.
• Meets with clients for updates on ongoing projects.
• Addresses project issues on a financial level.
• Work with PMs and SPMs to ensure appropriate coverage of all duties within the appropriate process flow.
• Initiate changes/updates to the process in a timely manner and ensure they are passed down and implemented by other team members.
• Collect and initiate process improvements, eliminating areas of waste to enhance process flow and promote efficiency while passing these on to below team members.
• Review End of Day (EOD) reporting pertaining to process flow on assigned projects.
• Meet or exceed all daily, weekly, and monthly KPIs pertaining to the specific process flow of the Program Manager.
• Additional duties as required.

Education Requirements

(What is the minimum educational requirement for this position?)

• Degree:
  (e.g., Bachelor's, Master's, etc.)
• Field of Study:
  (e.g., Business, Engineering, etc.)
• Certifications:
  (Any specific certifications required?)

Basic Qualifications

• 5+ years experience in project and resource management.
• Fluency in English (written and spoken)
• Experience with using Mac OS
• Experience managing and strengthening client relationships, serving as the primary point of contact to ensure clear communication, alignment on data requirements, and successful delivery of project outcomes.
• Problem-solver, track record of being able to provide clear suggestions/feedback, and effectively communicate critical information and triage technical issues.
• Ability to understand/give directions and perform time bound tasks accurately and efficiently.
• Detail-oriented problem-solving mindset.
• Organized and focused enough to work independently as a role player within a team environment.
• Contribute innovative ideas regarding process, workflow and automation to maximize efficiency and scalability.

Desired Skills

Previous Data Collection experience.

• Risk and issue management – identifying data‑quality, privacy, or operational risks early and driving mitigation.
• Client facing relationship building and coordination – previous experience working in a client/vendor relationship building.
• Requirements gathering – translating model or research needs into clear data‑collection specifications.
• Process design and optimization – building repeatable workflows for data sourcing, labeling, and QA.

Salary: $110k