Sr. Client Relations Team Specialist

The Sr Client Relations Team Specialist serves as a resource to clients and personally provides prompt, efficient and high-quality service.

PRIMARY RESPONSIBILITIES:

• Respond to incoming client service requests for mid to large accounts
• Process endorsements
• Issues new business
• Answer client questions regarding coverage
• Remarkets accounts as needed

KNOWLEDGE, SKILLS & ABILITIES:

• Intermediate knowledge of Microsoft Word and Excel.
• Ability to learn appropriate insurance company and firm software programs, including but not limited to Epic and PowerPoint.
• Capable of typing a minimum of 55 words per minute.
• Excellent written and verbal communication skills.
• Takes initiative to contribute as a proactive and determined professional.
• Uses accuracy and thoroughness while completing job responsibilities.
• Demonstrates the firm’s behavioral tenets, exuding behavior that is aligned with the corporate culture.

EDUCATION & EXPERIENCE:

• Current State Insurance License, as required by the State Department of Insurance to provide client services as necessary in states where the firm functions or be willing and able to obtain all required licenses within the first 90 days of employment.

OTHER:
Fast paced, multi-tasking environment.

IMPORTANT NOTICE:
This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.

The starting pay is $70,000 salary. Salary is negotiable upon time of offer.

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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.