Key Facts

Remote From:

United Kingdom

Full time

Entry-level / graduate

English

Hard Skills

Other Skills

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Team Leadership
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Collaboration
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Negotiation
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Time Management
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Analytical Thinking
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Mentorship
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Verbal Communication Skills
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Problem Solving

Arcus FM

About Arcus FM

Arcus is driven by over 4,500 people. We bring together the unique skills, knowledge and experience that our clients really value. Many of our clients employ people who serve millions of their own customers. Those companies, and the people who work for them, rely on us to keep them going. This is why it is so important that our people are supported, empowered and connected. At Arcus, we start with our people and their individual roles, recognising how each one contributes to our success. We help companies keep working. We fill gaps with our skills and expertise. And we do it in a way that is simple for our clients to understand and use. In our years of continuous growth, we’ve worked collaboratively and in partnership with our clients to ensure that our culture remains one of simplicity. Our behaviours are aligned to encourage our people to share ways of doing something better, saving time, effort or money. We are always open to new ideas and better ways of working. We want our people to focus on doing things better: simply, well and with passion. Our brand is about more than just adverts, logos and taglines. Our brand is about our people and bringing them together as advocates for Arcus. Our brand is something we do, not just something we are. It’s in how we behave, how we look, what we do and how we do it. To grow successfully we believe in what we do, believe in how we do it, and believe in what we can achieve. It is not just what we do that makes us standout, it is how we do it that makes us truly different.

Founded: 2018

Company size: 1001 - 5000

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Job description

Why Join Us:

We’re looking for an experienced and forward-thinking Refrigeration Technical Remote Support manager to lead our Refrigerant Management Team (RMT) and MER Support Team. This is a key role driving FGAS compliance, operational excellence, and field efficiencies across our refrigeration function.

You’ll champion remote support capabilities, enhance triage processes, and develop a cross-functional, high-performing team that delivers best‑in‑class Bureau services to Arcus and our clients.

If you’re passionate about data-driven operations, technical performance, and developing people—this could be the perfect next step.

Benefits include:

Salary: Up to £55,000 depending on experience
Up to 4% bonus, dependent on performance
Group personal pension scheme of matched contributions between 5% and 6%
Life Assurance 
Funded Training Sponsorship Scheme
Health cash plan

About the Job:

Team Leadership & Development

Build and lead a cross-functional team delivering full remote MER support services.
Develop MER Technical Advisors (TAs) to be RIHCS and HVAC‑aware for improved triage.
Mentor Helpdesk colleagues to enhance triage capability and reduce impact on specialist teams.
Manage daily team functions, shift patterns, duties, and performance.
Drive colleague engagement and foster ongoing professional development.

Operational Excellence

Use Helix and SMaRT HUB data to drive improved field performance.
Conduct repeat call analysis, root‑cause investigations, and recommend corrective actions.
Produce clear, innovative reporting for a wide range of stakeholders.
Support Operations Managers by identifying trends in FGAS usage and asset performance.
Ensure accurate ERM and FGAS data is captured across internal and client systems.
Lead improvements across refrigerant cylinder returns and gas containment processes.
Track PRV data to maintain compliance with PSSR regulations.
Manage workload, documentation, and process governance across the team.

Governance, Compliance & Budget Control

Protect Arcus through diligent REFCOM compliance and gas management.
Maintain team expenditure, OT use, holiday planning, and absence management within policy.
Define colleague roles, responsibilities, objectives, and team governance structures.

To be successful you will have::

Essential: