Key Facts

Remote From:

United States

Full time

Mid-level (2-5 years)

55 - 55K yearly

English, Spanish

Hard Skills

Zendesk Salesforce Escalation Management Group Health Insurance Sales Project Management Google Workspace Help Desk Support Online Communication

Other Skills

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Customer Service
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Web Navigation
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Microsoft Office
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Non-Verbal Communication
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Adaptability
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Entrepreneurship
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Teamwork
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Creative Problem Solving
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Critical Thinking
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Solutions Focused
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Prioritization
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Empathy
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Social Skills

Roles & Responsibilities

1-3 years in a customer experience-related role; e-commerce or startup preferred.
Proficient using platforms such as ZenDesk, Salesforce, Microsoft Office and Google Workspace products.
Stellar written and verbal communication skills – you aren’t afraid to hop on the phone, write an email, or send a chat to help a customer.
Demonstrated positive approach toward customers.

Requirements:

Answer customer calls and reply to email inquiries in a fast-paced environment.
Act as a point of escalation for complex customer and process issues.
Resolve high-priority customer escalation.
Assist customers with navigating the Nutrafol website.

Nutrafol

Retail (Super / Hypermarket)

About Nutrafol

We’re a growing company. Everything we do, we do to help people grow into the best version of themselves. As the pioneers of hair wellness, we create natural, science-backed formulas for hair growth and provide support for people at every step of their hair journey. Our multi-factorial approach targets root causes of hair thinning using a patented blend of botanicals. We never settle, and are continuously challenging existing treatments and methodologies to advance the frontier of hair science. As we help our customers grow, we grow too—by embracing individuality and differences, leading by example, and empowering ourselves and others with our passion for wellness and innovation. Keep growing. It’s our mantra. Our commitment to helping anybody and everybody committed to realizing their own potential to grow.

Company type: SME

Industry: Retail (Super / Hypermarket)

Founded: 2018

Company size: 201 - 500

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Job description

Keep Growing with Nutrafol

We’re a growing company. Everything we do, we do to help people grow into the best version of themselves. As the pioneers of hair wellness, we create clinically tested products for hair growth and provide support for people at every step of their hair journey.

Our multi-factorial approach targets key root causes of hair thinning using a patented blend of standardized vitamins, minerals and natural ingredients -- and is recommended by over 7,500 physicians and hair professionals for trusted, reliable results. We never settle, and are continuously challenging existing treatments and methodologies to advance the frontier of hair science. As we help our customers grow, we grow too -- by embracing individuality and differences, leading by example, and empowering ourselves and others with our passion for wellness and innovation.

Keep growing. It’s our mantra. Our commitment to helping anybody and everybody committed to realizing their own potential to grow.

About You:

We are seeking a remote Customer Experience Associate to join our rapidly growing team to provide a high-level and empathetic customer experience at Nutrafol! In this role, you will play an active role in enhancing the overall customer experience and team efficiency. This is an excellent opportunity if you are a creative problem solver, team player, and critical thinker.

This role is open to candidates based in the Pacific time zone. Work schedule will be: 9am-6pm PST, with at least 1 weekend day of availability: Sunday-Thursday schedule

Responsibilities:

Answer customer calls and reply to email inquiries in a fast-paced environment.
Act as a point of escalation for complex customer and process issues.
Resolve high-priority customer escalation.
Assist customers with navigating the Nutrafol website.
Become an expert on our product.
Think quickly on your feet to customize creative solutions.
Prioritize daily tasks and direct assignments to aid in maximizing efficiency.
Manage Ad-hoc projects as needed.
Take on additional responsibilities and training to improve overall customer experiences.

Requirements:

1-3 years in a customer experience-related role; e-commerce or startup preferred.
Proficient using platforms such as ZenDesk, Salesforce, Microsoft Office and Google Workspace products.
Stellar written and verbal communication skills – you aren’t afraid to hop on the phone, write an email, or send a chat to help a customer.
Demonstrated positive approach toward customers.
You have a passion for understanding problems and are solution-oriented.
You have a head for science as it pertains to health and wellness.
You are a self-starter with an entrepreneurial spirit! You’re ready to jump in – no job is too big or too small.
You’re a people person and you truly enjoy making someone smile.
Bilingual in English/Spanish preferred.

Nutrafol takes into consideration a wide range of factors in final compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. The listed range is applicable only to the annual base salary and does not include additional perks, benefits, or applicable bonus eligibility comprising the total compensation package.

Salary Range:

$50,000—$55,000 USD