Key Facts

Remote From:

Full time

English

Hard Skills

Client Services Account Management Meeting Facilitation Business Communication User Feedback Issue Tracking Lead Generation Customer Requirements Analysis Project Management Contact Management Systems +8 more

Other Skills

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Customer Service
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Video Conferencing
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Calmness Under Pressure
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Analytical Skills
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Patience
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Organizational Skills
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Detail Oriented
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Verbal Communication Skills
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Social Skills

Roles & Responsibilities

Bachelor's degree in publications, communications, business, management, or equivalent.
Customer service background or account coordination/management experience.
Experience in project and events management.
Excellent people skills with strong written and verbal communication; ability to work under pressure.

Requirements:

Assist with onboarding, collect client feedback, address concerns, and handle additional requests to support customer satisfaction and retention.
Facilitate annual general meetings, including dry-runs and trainings for C-level executives, board members, and shareholders.
Manage events and projects based on client needs, including scheduling meetings for in-depth discussions on requirements.
Follow up on pending actions, coordinate with internal resources, and track each call to resolution while maintaining client relationships.

Azeus Systems Limited

About Azeus Systems Limited

=== Careers === Philippines - http://www.linkedin.com/pub/careers-azeus/19/781/282 === About Us === Azeus Systems Limited is an IT solutions provider with 20 years of experience in successfully delivering IT solutions to various clients in the public sector. Azeus operates in the United Kingdom, Hong Kong, and the Philippines, and is a public company listed on the Singapore Exchange. It has successfully delivered more than 300 systems to over 60 government departments and public authorities in Hong Kong and the United Kingdom. As a result, we have gained expertise and experience in system and product development and enhancement, integration, and support and maintenance. To comply with project requirements of public sector organisations we employ recognised methodologies, processes and practices in the IT industry. Azeus is proud to be a catalyst of change by delivering innovative and flexible solutions for the public sector. Azeus has been appraised at the highest level (Level 5) of the Capability Maturity Model Integration(CMMI) since 2003. As the de facto standard for assessing and improving software processes, CMMI accreditation at this level signifies high quality of products and services as well as successful delivery of our solutions in a methodical manner. CMMI also guarantees that quality and success are predictable and can be replicated every time.

Company type: SME

Industry:

Founded: 2018

Company size: 201 - 500

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Job description

The Product Operations Associate will be working alongside Sales, Account and Product Managers and is expected to provide customer service, administrative work, and support to ensure the effective execution of customer objectives in sales, marketing and product support activities. He or she takes care of day-to-day activities servicing account holders.

Responsibilities

Assist the AGM@Convene Team in customer satisfaction and retention by ensuring proper on-boarding of clients, getting clients feedback, addressing their concerns, and handling of clients additional requests
Assist in facilitating annual general meetings, conducts dry-runs and trainings among C-level executives/board members/ shareholders
Shape the flow and conduct of a clients annual general meeting with their knowledge of the product
Manage events and projects based on client needs, and scheduling meetings for in-depth discussions on requirements
Follow up pending actions from customers and other resources in the organization, and track each call to resolution.
Develop and maintain good working relationships with clients by providing timely responses to customer requests through calls, chats and/or emails
Coordinate with customer contacts to inquire about their needs and offer solutions to optimize customer satisfaction
Visit client sites to provide onsite account support as the need arises
Help in generating and following-up sales or business leads
Compose client correspondence and helpful product guides
Maintain and update global account team databases and contact lists
Stay abreast on company products and services

Qualifications

Bachelors degree in publications, communications, business, management or equivalent
A customer service background or account coordination or management experience is a plus
Experience in project and events management
Fast learner and tech-savvy
Strong familiarity with video-conferencing software
Excellent people skills
Patient, flexible and can work under extreme pressure
Strong organizational, monitoring, and coordination skills
Focused and detail-oriented
Strong analytical abilities
Above average English written and oral communication skills; good in business correspondence
Can adapt to changing shift schedules:
- Morning Shift (8:00AM 5:00PM)
- Mid Shift (4:00PM 1:00AM)
- Evening Shift (11:00PM 8:00AM)