Minimum 5 years of Salesforce development experience (Service Cloud, Experience Cloud preferred)
Minimum 3 years of experience with Salesforce technologies (APEX, Visualforce, Lightning Web Components (LWC), and Flow)
Minimum 3 years of experience with Salesforce data model, security model, and public sector solutions
Salesforce Platform Developer Certification or Salesforce Administrator or App Builder Certification
Requirements:
Building and customizing Salesforce solutions using declarative tools (Flows, OmniStudio, Validation Rules) and Apex/LWC to automate business process and case management processes
Creating flows, and Apex classes, and automation to support agency needs
Maintaining technical design documentation, deployment scripts, and configuration guides
Integrating Salesforce with other business applications using REST/SOAP APIs, Named Credentials, and middleware (MuleSoft and other API integration platforms)
Job description
Job Title: Salesforce Developer Engagement Model: Consulting Services Duration: 1-year contract Work Location: 100% remote Hours: Minimum 20 hours per week and maximum 40 hours per week (as assigned to the project) Experience: Minimum 5 years Salesforce development experience
Role Overview:
The consultant will be responsible for implementing the HSCC Salesforce solutions.
Key Responsibilities:
• Building and customizing Salesforce solutions using declarative tools (Flows, OmniStudio, Validation Rules) and Apex/LWC to automate business process and case management processes.
• Creating flows, and Apex classes, and automation to support agency needs.
• Maintaining technical design documentation, deployment scripts, and configuration guides.
• Adhering to data privacy, access controls, and CoE guardrails.
• Integrating Salesforce with other business applications using REST/SOAP APIs, Named Credentials, and middleware (MuleSoft and other API & integration platforms).
• Handling complex logic and integrations to address agency specific use cases (e.g. eligibility, payments).
• Writing and maintaining unit tests, performing peer reviews, and supporting UAT.
• Participating in CI/CD pipelines and sandbox management.
• Working closely with architects, business analysts, project managers, and testers to deliver reusable and scalable components to meet agency requirements.
• Assisting with production troubleshooting, enhancements, and maintenance activities post-deployment.
• Maintaining, enhancing and refactoring solutions as new requirements or compliance mandates emerge.
• Providing an integrated CTI solution using HSCC's existing Telecommunication Virtual Contact Center (VCC) application. Implementing an integrated secure access solution via NYS' Enterprise Single Sign On (SSO) solution.
• Implementing capabilities to support new workflows.
Salesforce Developer Requirements:
1. Minimum of 5 years of Salesforce development experience (Service Cloud, Experience Cloud preferred).
2. Minimum 3 years of experience with Salesforce technologies (APEX, Visualforce, Lightning Web Components (LWC), and Flow.
3. Minimum 3 years of experience with Salesforce data model, security model, and public sector solutions.
4. Minimum 3 years of experience with configuring case management public sector solutions and web technologies such as HTML, CSS, JavaScript and JQuery.
5. Minimum 3 years of experience with API integrations and DevOps tools.
6. Salesforce Platform Developer Certification or Salesforce Administrator or App Builder Certification.
