Key Facts

Remote From:

Bulgaria , Poland

Full time

Senior (5-10 years)

25 - 25K yearly

English

Hard Skills

Webhooks Application Integration Architecture Cloud Computing Application Programming Interface (API) Debugging JavaScript (Programming Language) Cloud Dataflow Web Development Cascading Style Sheets (CSS) 3rd Party Systems Integration Bug Tracking And Management Asynchronous Communication Business Communication Data-Driven Decision Making Root Cause Analysis

Other Skills

•
Adaptability
•
Teamwork

Roles & Responsibilities

Strong experience solving complex technical issues in a SaaS or platform environment.
Solid understanding of REST APIs, webhooks, and asynchronous communication.
Understanding of JavaScript, HTML/CSS, and experience with browser Developer Tools.
Ownership mindset: you don’t just solve tickets, you improve the system behind them.

Requirements:

Investigate and resolve technical solution tickets from Customer Support/Customer Success/Sales and other customer-facing teams on a daily basis, taking full ownership from diagnosis to resolution.
Debug complex issues involving APIs, webhooks, data flows, and system-to-system communication.
Identify recurring issues and propose improvements, fixes, or process changes.
Collaborate with Product and Engineering teams through reporting bugs and follow up to resolution.

Omnisend

Information Technology & Services

About Omnisend

Omnisend is an ecommerce-tailored email & SMS marketing automation platform built to help nimble teams drive more revenue without increasing their workload. One-click ecommerce stack integrations, pre-built workflows and intuitive drag & drop editing make it easy to get up & running without diving into the gritty details, unless you want to. More than 100,000 ecommerce brands use Omnisend to grow their businesses on autopilot, converting their customers with quick-to-build, highly-relevant emails & texts. We’re a team of more than 180 Omnisenders working worldwide and looking for talented, passionate developers, artists, marketers, and everything in between. Are you excited about helping ecommerce marketers to discover the best ways to build relationships with their customers? Check out our open positions here: https://www.omnisend.com/careers/

Company type: Scaleup

Industry: Information Technology & Services

Founded: 2018

Company size: 51 - 200

Website LinkedIn See all jobs →

Job description

Working at Omnisend is... kind of boring.

Not the soul-crushing kind of boring — more like the “no drama, no chaos, just smart people doing great work” kind. The kind that lets you focus on what matters, without pointless meetings, micromanagement, or bureaucracy. We’re data-driven. We test, we iterate, we improve. Gut feelings don’t drive decisions — insights do. We trust each other. We’re transparent, give real feedback, and actually listen. No egos, no hand-holding — just a team of experienced professionals moving fast, adapting easily, and delivering impact. Omnisend is customer-funded and customer-driven. Our work is rooted in solving real problems that help ecommerce brands grow. No empty promises — we bring in results. And yes, we have fun. But the grown-up kind — workations, team gatherings, the occasional party. No forced fun, no awkward icebreakers. Just genuine moments with a team that actually enjoys working together.

We move fast. We are flexible and adaptable to an ever-changing business environment to deliver value to our customers. Running lots of experiments and validations helps us to deliver what truly matters. Data-driven nature enables us to measure real impact and adjust. Customer feedback and daily contact create opportunities to solve problems our customers really need to be solved.

As a Senior Technical Solutions & Integration Specialist, you’ll solve complex technical problems across Omnisend’s platform on a daily basis. Your core responsibility is technical solution ownership — investigating issues, understanding how different systems interact, and ensuring reliable outcomes for customers. A significant part of the role involves API-based and webhook-driven integrations, including third-party platforms.

What you’ll do @ Omnisend:

Investigate and resolve technical solution tickets from Customer Support/Customer Success/Sales and other customer-facing teams on a daily basis, taking full ownership from diagnosis to resolution.

Debug complex issues involving APIs, webhooks, data flows, and system-to-system communication.

Provide clear, technically accurate explanations to customers and internal teams when required.

Identify recurring issues and propose improvements, fixes, or process changes.

Collaborate with Product and Engineering teams through reporting bugs and follow up to resolution.

Support and maintain third-party integrations as part of the broader technical solution landscape.

Contribute to internal documentation and Knowledge Base articles and stay up to date with product teams and their releases.

Be a team player with a collaborative mindset to drive team-level and company-level KRs to delivery

What we expect you’ll bring:

Strong experience solving complex technical issues in a SaaS or platform environment.

Solid understanding of REST APIs, webhooks, and asynchronous communication.

Understanding of JavaScript, HTML/CSS, and experience with browser Developer Tools.

Ability to reason about application architecture, integrations, and failure modes.

Confidence working with API and platform documentation to make technical decisions.

Ownership mindset: you don’t just solve tickets, you improve the system behind them.

Work schedule:

We are currently looking for a colleague who can work 8AM - 5PM EET (Flexibility to adjust the start or end time by 1 hour). You will work 9-hour shifts, with a 1-hour break.

What we offer in return:

Gross salary starting point from 2100 EUR/month based on experience;

Quarterly salary reviews.

Unlimited learning budget for self-improvement after 3 months.

Private health insurance.

Unlimited access to psychotherapy.

Workstation budget (420 EUR).

Work anniversary gifts (like home cleaning services).

Attractive workations and team-led team-building events.

Working methods and best practices inspired by Silicon Valley’s top tech companies.

Senior colleagues (70%+) creating a high-performing environment that accelerates your growth.

Omnisend is a customer-centric product-focused company where you will be instrumental in creating a global product — Email and SMS marketing platform to drive rapid e-commerce stores growth and accelerate online businesses expansion, a platform with a well-established position in the US.

Seamless integration with all major Ecommerce platforms, ready-made automation and email templates, flexible segmentation, and award-winning 24/7 customer support — Omnisend makes it simple for businesses of all sizes to sell more without breaking the bank. "Great marketing needs to be expensive" is proven to be wrong every day by 150,000+ Omnisend customers who are successfully growing their businesses through Email and SMS marketing. Every $1 spent on Omnisend platform makes 68$ on average for our customers.

Ready to apply?

APPLY

Share ·