Shipping & Logistics Coordinator

StickerYou is a Canadian-based company serving a diverse global market. We pride ourselves on our smart, creative, and passionate team members who take pride in producing high-quality custom products locally. Join us and contribute to our mission of helping businesses and consumers elevate their marketing, packaging, décor, and personal expression projects to a professional level.

Position Overview:

The Shipping & Logistics Coordinator role is responsible for planning, executing, and optimizing outbound shipments to ensure timely, cost-effective, and compliant delivery of goods. This role serves as the primary point of contact for carriers and logistics partners while driving continuous improvement through data analysis and process optimization.
 

Responsibilities:

Shipment Coordination

• Plan, schedule, and track outbound shipments across domestic and international lanes
• Coordinate with internal teams (production, sales and customer service) to align shipping timelines
• Monitor shipment on time statistics and proactively resolve delays, exceptions, or delivery issues
• Identify and resolve shipment disputes with customers and internal stakeholders in a timely manner.

• Track and monitor the various stages of sales development, assisting sales representatives in maintaining centralized and organized records.
• Manage relationships with carriers, freight forwarders, customs brokers, and 3PL partners
• Evaluate carrier performance using KPIs such as on-time delivery, cost, and service reliability
• Support carrier onboarding, contract renewals, and performance reviews

• Ensure all shipments comply with applicable regulations, including customs, trade, and safety requirements
• Coordinate accurate documentation (commercial invoices, customs declarations, regulatory certifications)
• Act as a liaison with carriers . internal teams and brokers to resolve customs holds, audits, or compliance inquiries

• Analyze shipping and logistics data to identify trends, inefficiencies, and improvement opportunities.
• Help maintain SOPs for shipping, customs, and carrier interactions
• Periodically review shipping workflows, identify process gaps and work with stakeholders to deploy improvements with the development team.
• Strong Excel and Google spreadsheets skills are a must.
• Knowledge of advanced analytics such as scripting and knowledge of Python analytics libraries would be good to have.

Requirements:

• Experience in logistics, shipping, supply chain, or operations (domestic and/or international)
• Strong understanding of carrier operations, freight pricing, and shipping documentation
• Working knowledge of US customs and trade compliance is a strong asset
• Strong analytical skills with the ability to translate data into actionable improvements
• Excellent communication and stakeholder management skills
• Comfortable working in fast-paced, cross-functional environment

Key Competencies:

• Reliable and detail-oriented with excellent organizational and time management skills, capable of managing high volumes of tasks and inquiries.
• Reliable, self-motivated, and goal-oriented.
• Capable of effectively working within a team structure & independently.
• Available full-time Monday to Friday, for 8 hour shifts 9:00 am – 5:00 pm (Eastern Standard Time), with flexibility to work overtime if required.
• Ability to work from home / remote
• Reliable high speed internet access and computer (camera, microphone) in home office

Join our team at StickerYou and contribute to our mission of providing exceptional custom products and outstanding customer experiences.