Service Desk Technician - Offshore

This is a remote position.

• Remotely support users through installing, testing, and troubleshooting laptops and peripherals

• Remotely walk users through installing, testing, and troubleshooting software and applications

• Provide a positive break fix experience

• Coordinate with external asset management vendor to deploy or recover users’ devices

• Collaborate with teammates to resolve major incidents

• Onboarding of new Society staff 30%

• Offboarding of departed Society staff 30%

• Break fix 30%

• Other hardware deployment, inventory management and data entry 10%

• Minimum 1year in a technical support role

• Excellent communication skills, both verbal and written

• Ability to break down complex problems into logical steps

• Comfortable working both independently and collaboratively

• High school diploma or equivalent

• Technical hardware troubleshooting skills

• Ability to follow documented processes and procedures

• Familiarity with Windows and macOS operating systems

• Basic understanding of networking concepts (DNS, DHCP, VPN, Wi-Fi troubleshooting)

• Experience with Active Directory and Microsoft 365

• Exposure to ticketing systems (ServiceNow, Jira, Zendesk, etc.)

• CompTIA A+, or similar entry-level certification

Two shifts available 9-5 EST and 12-8 EST