Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
4–7 years of experience in IT operations, technical documentation, or managed services environments
Experience documenting operational procedures, SOPs, or technical workflows
Familiarity with ITIL service management concepts
Requirements:
Lead internal and external project kick-offs; create/manage project plans and scope
Coordinate project teams including clients and third parties; monitor budget and quality
Serve as primary contact for clients and partners; provide regular updates and handovers to Client Support
Maintain documentation; ensure ISO standards compliance and identify bottlenecks
Job description
This is a remote position.
SUMMARY
The Project Manager is responsible for end-to-end coordination of service installations and internal projects. This includes drafting project plans, managing scopes (cost, time, quality), leading project teams, and ensuring client satisfaction. You will be managing multiple projects simultaneously. The role involves both strategic planning and hands-on execution.
JOB RESPONSIBILITIES
Project Coordination:
Lead internal and external project kick-offs
Create and manage project plans and scope
Monitor planning, budget, and quality
Coordinate project teams including clients and third parties
Client & Stakeholder Engagement:
Serve as primary contact for clients and partners
Provide regular updates and reports
Ensure smooth handover to Client Support
Process & Documentation:
Maintain accurate documentation and administration
Ensure compliance with ISO standards
Identify and resolve bottlenecks
Financial oversight:
Manage invoicing and financial tracking suppliers
Manage customer billing
Evaluation & Aftercare:
Conduct project evaluations
Provide after-care and support post-installation
QUALIFICATIONS
Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
4–7 years of experience in IT operations, technical documentation, or managed services environments
Experience documenting operational procedures, SOPs, or technical workflows
Strong written communication and organizational skills
Ability to work with technical teams to capture operational knowledge
Experience working within managed services or cloud infrastructure environments
Familiarity with ITIL service management concepts
Experience maintaining knowledge bases or documentation systems
Strong documentation and organizational skills
Ability to translate technical processes into clear instructions
Cross-functional collaboration
Attention to detail
Process improvement mindset
JOB REQUIREMENTS
Should be willing to accept a long-term work-from-home arrangement.
Should be amenable to a permanent night shift schedule.
