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Infrastructure Architect

Roles & Responsibilities

  • Experience providing first-line incident management and end-user technical support during Post Merger Integration (PMI).
  • Proficiency in supporting workstation environments across Mac, Windows PC, and Linux.
  • Strong coordination and communication skills to liaise between regional LTS and global VA teams for delivery of enablement and technology deliverables.
  • Familiarity with onboarding sessions (New Joiner sessions) and acquisition-related deliverables such as SOW development and sign-off processes.

Requirements:

  • Provide first line of incident management for acquisition employees throughout the integration period, including enablement, workstation (Mac, PC and Linux) and compliance issues.
  • Act as the conduit between the local in-country LTS organization and the global VA team to ensure on-time smooth delivery of acquisition enablement, technology support and key deliverables such as development and sign-off of Acquisition SOWs, coordination/management of NJOs (New Joiner sessions) and tracking of VA deliverables.
  • Provide as-needed support for escalations within region.

Job description

"This role presents an excellent opportunity to make a significant impact, working within the LTS Ventures and Acquisition Technology Support team in APAC. The V&A Tech Support technician serves as the main point of contact for acquired employees who require technical support during the Post Merger Integration (PMI) process, and act as the key conduit between the local in-country LTS organization and the global V&A team to ensure on-time smooth delivery of acquisition enablement, technology support and key deliverables such as development and sign-off of Acquisition SOWs, coordination/management of NJOs (New Joiner sessions) and tracking of V&A deliverables as determined by the Global V&A team.Role/ResponsibilitiesProvide first line of incident management for acquisition employees throughout the integration period, including but not limited to enablement, workstation (Mac, PC and Linux) and compliance issuesProvide as-needed support for escalations within region "

"This role presents an excellent opportunity to make a significant impact, working within the LTS Ventures and Acquisition Technology Support team in APAC. The V&A Tech Support technician serves as the main point of contact for acquired employees who require technical support during the Post Merger Integration (PMI) process, and act as the key conduit between the local in-country LTS organization and the global V&A team to ensure on-time smooth delivery of acquisition enablement, technology support and key deliverables such as development and sign-off of Acquisition SOWs, coordination/management of NJOs (New Joiner sessions) and tracking of V&A deliverables as determined by the Global V&A team.Role/ResponsibilitiesProvide first line of incident management for acquisition employees throughout the integration period, including but not limited to enablement, workstation (Mac, PC and Linux) and compliance issuesProvide as-needed support for escalations within region

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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