CatFace is the company behind Aphmau, one of YouTube’s largest gaming and entertainment channels with over 25 million subscribers and 350 million monthly views. Alongside our content business, we operate a thriving merchandise brand featuring MeeMeows cat plush and a growing product lineup sold at Walmart, Target, Amazon, Claire’s, GameStop, and more. We move fast, care about our fans, and take pride in delivering a great experience at every touchpoint.
Visit our YouTube Channels:
Aphmau Gaming
Aphmau Shuki
Visit our websites:
Aphmeow Store
CatFace Website
About the Job
Reporting to our E-Commerce Operations Manager, CatFace is looking for a part-time Operations & Customer Service Associate to join our E-Commerce Team. This is a cross-functional support role at the center of our digital storefronts. Focusing on fulfillment operations and the customer experience including product launches and fan-facing events. Handling day-to-day customer inquiries, supporting new product go-lives, and acting as a connector between our web, logistics, marketing, and events teams, this role is great for an organized, strong communicator that genuinely cares about making fans happy. This is a high-ownership role with opportunities for long-term growth and development.
What You'll Do
- Own day-to-day customer service across our DTC storefront (Aphmeow.com), Amazon Seller Central, and Walmart Brand Store, responding to inquiries with warmth, speed, and on-brand tone
- Support product launches by coordinating between web, design, and product teams to ensure products are accurate, live on-time, and issue-free
- Assist with 3PL and warehouse partner coordination, including managing inbound/outbound flows, resolving exceptions, and continuously improving fulfillment processes
- Assist team with sales reporting and performance analytics, including building and maintaining dashboards that give visibility into channel health and operational KPI’s
- Amazon Seller Central operations, including listing optimization, Buy Box management, case management, and FBA shipments
- Assist with end-to-end logistics from vendor PO through last-mile delivery
- Cross-functional special projects including product logistics for trade shows and conventions
- Track and escalate delays, blockers, or communication gaps to keep launch calendars moving
- Maintain up-to-date product and launch documentation across internal tools including trackers, asset folders, and shared calendars
- Provide post-launch QA support, validating products went live correctly and flagging any issues
- Log and organize customer feedback and recurring trends to inform the merchandising and operations
What We're Looking For
- 2-3 years of experience in customer service, e-commerce operations, and/or cross-functional coordination, ideally in a DTC, retail, or product-based environment
- Highly organized and reliable, with a proven ability to manage multiple moving parts across teams simultaneously
- Strong communicator who knows when to solve independently and when to escalate
- Sharp attention to detail, able to notice when a photo is missing, a date has slipped, or a listing looks off
- Positive, can-do energy, especially in fast-moving or ambiguous situations
- Strong desire to learn and grow with the role
- Stable and reliable computer and internet access
- Authorized to work in US without sponsorship
- Must be at least 18 year's old
Nice To Have
- Hands-on experience with Shopify, Gorgias, Trello, Monday.com, or similar platforms
- Experience working with 3PL’s
- Familiarity with Amazon Seller Central or Walmart Seller Portal
- Genuine interest in fan communities, gaming, or YouTube/Creator culture
What We Offer
- Medical, Dental & Vision coverage
- 401(k) contribution
- Flexible time off
- Learning stipend
Compensation$27.00 - $32.00/hourly
