Senior Analyst, Workforce Mgt & Operational Effectiveness

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

We are currently hiring a highly skilled Senior Analyst, Time Tracking, Scheduling & Absence to play a critical role in optimizing, enhancing, and supporting our workforce management ecosystem. This role serves as the subject matter expert for our Workday Time Tracking, Scheduling, and Absence, ensuring solutions are stable, compliant, scalable, and aligned with business needs. 

The ideal candidate brings deep functional expertise, hands‑on Workday configuration experience, and a continuous‑improvement mindset, along with the ability to partner effectively across HR, Payroll, and Operations. 

 

Key Responsibilities 

Solution Ownership & Subject Matter Expertise 

• Serve as the primary SME for Workday Time Tracking, Scheduling, and Absence modules. 

• Own end‑to‑end solution delivery, including design, configuration, testing, documentation, and deployment of enhancements. 

• Partner with HR, Payroll, and Operations to optimize policies, processes, and system logic. 

• Ensure compliance with labor standards, legislative requirements, union agreements, and internal controls. 

System Support & Operational Excellence 

• Lead day‑to‑day operational support, including issue triage, troubleshooting, and root cause analysis. 

• Configure and maintain work schedules, time calculation rules, accruals, leave plans, eligibility rules, and related reporting. 

• Ensure data integrity, accuracy, and audit readiness across all time‑related processes. 

• Manage Workday release activities, including feature evaluation, regression testing, and change/adoption planning. 

Projects & Continuous Improvement 

• Lead or support workforce management initiatives and cross‑functional projects. 

• Facilitate stakeholder workshops to translate business needs into scalable Workday solutions. 

• Identify opportunities for automation, simplification, and employee self‑service to reduce manual effort and improve user experience. 

Collaboration, Governance & Leadership 

• Collaborate closely with HR Operations, Payroll, IT, and People Analytics to ensure seamless end‑to‑end processes. 

• Maintain clear and up‑to‑date documentation for configuration, processes, and decision logs. 

• Mentor and support junior analysts through coaching, guidance, and quality review of work. 

 

Experience & Qualification Requirements: 

• 5+ years of experience in Workforce Management, Time Tracking, Scheduling, or Absence administration. 

• Strong, hands‑on experience configuring and supporting Workday Time Tracking, Absence, and Scheduling. 

• Proven ability to analyze complex requirements and translate them into effective system solutions. 

• Excellent communication skills, with the ability to explain technical concepts to non‑technical partners. 

• Preferred Qualifications 

• Workday Pro Certification in Time Tracking, Absence, and/or Scheduling. 

• Experience working within HR Technology or HRIS governance frameworks. 

• Experience supporting complex, multi‑population, or unionized work

Compensation:

The target hiring range for this position is $100,390.71 to $125,488.38 with a maximum of $150,586.06.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.