Key Facts

Remote From:

Full time

English

Hard Skills

Event Marketing Problem Management Service Fulfillment Incident Management Event Logging Escalation Management Incident Management Service Management Contact Tracing Help Desk Support

Other Skills

•
Troubleshooting (Problem Solving)
•
Customer Service
•
Teamwork
•
Communication
•
Problem Solving

Roles & Responsibilities

Mixture of work experience and educational background
Minimum Qualifications: must have (not fully specified in the provided text)
Additional Qualifications: nice to have (not fully specified in the provided text)
Soft skills/competencies required for the role

Requirements:

Serve as the primary contact point for customers within the iatricSystems Service Center, handling Incident, Problem, Event Management, and Service Fulfillment initiation
Create/update the contact identification (type), logging, categorization, prioritization, diagnosis, and resolution for the resulting iTask
Escalate to the next level of support when required
Close the iTask as appropriate

Job description

Primary Functions:
• The Service Center Analyst (SCA) position works for the iatricSystems Service Center and is
part of the Service Desk & Technical Management (Service Support Operations Center)
functions, which provide the primary point of contact for our customers. Those contacts are
categorized as Incident, Problem, Event Management, and Service Fulfillment initiation.
• The SCA creates/updates the contact identification (type), creation and logging,
categorization, prioritization, diagnosis, resolution for the resulting Service Center ticket
(iTask); or if required, escalation to the next level of support or closes the iTask as appropriate

Job Qualifications:
The qualifications we are looking for are mixture of work experience and educational background.
They are split into Minimum Qualifications (must have) and Additional Qualifications (nice to have)
along with soft skills (competencies) needed for the role: