Job Description:
The primary responsibility of the Product Specialist – Fraud & AML is to serve as the subject matter expert for CSI’s fraud prevention and anti–money laundering product suite. This role is accountable for delivering high-quality product demonstrations to CSI customers and prospects, clearly showcasing product capabilities, value propositions, and alignment with financial crime compliance needs.
Success in this position requires a deep understanding of Fraud and AML technology, industry regulations, emerging trends in financial crime, and the operational challenges faced by financial institutions. The Product Specialist must maintain an expert-level knowledge of the product offering, continuously monitor industry changes, and ensure the solution evolves alongside market and regulatory demands.
Leveraging their expertise, the Product Specialist will build credibility both internally and externally, supporting sales initiatives, informing product strategy, and helping customers navigate complex fraud and AML requirements. This role helps ensure that CSI’s Fraud & AML solutions remain best-in-class, competitive, and tightly aligned with the needs of the community banking market.
RESPONSIBILITIES:
Delivers high-quality product demonstrations for CSI’s Fraud and AML solutions to customers and prospects, clearly articulating product value and industry relevance.
Maintains deep subject matter expertise in fraud prevention and AML technology, regulations, and financial crime trends to support sales efforts and strengthen CSI’s market position.
Partners with Sales and Marketing to support pipeline development by providing product expertise, attending prospect calls, and contributing to strategy for Fraud/AML opportunities.
Represents CSI at trade shows, conferences, and industry events to showcase the Fraud & AML product suite and gather insights on emerging threats and regulatory developments.
Leverages current industry knowledge—including fraud typologies, AML compliance requirements, and core banking trends—to enhance CSI’s value proposition and improve win rates.
Stays informed on evolving fraud schemes, AML regulatory updates, and technological advancements to ensure product messaging and demonstrations remain current and compelling.
Collaborates closely with cross-functional teams, including Product Management and Marketing, to refine product positioning, support roadmap initiatives, and identify new growth opportunities within the Fraud & AML market.
PRIMARY RESULTS ACCOUNTABLE FOR ACHIEVING
JOB REQUIREMENTS:
Education or job knowledge equivalent to a college or university undergraduate education.
Experience:
The minimum amount of relevant work and/or industry experience required to successfully perform the job is at least two (3) years.
Strong understanding of Fraud and AML technologies, including transaction monitoring, risk scoring, case management, and customer due diligence/KYC processes.
Knowledge of financial crime regulations and guidance (e.g., BSA/AML, OFAC, FFIEC, FATF) and how they impact financial institutions.
Proven ability to deliver compelling, clear, and accurate product demonstrations to both technical and non-technical audiences.
Ability to translate complex product capabilities into meaningful customer value propositions.
Strong problem-solving skills with the ability to understand customer use cases and align them with product functionality.
Travel: Very little- attend a few conferences a year
RELATIONSHIP BUILDING:
Ability to work collaboratively with Sales, Product Management, Marketing, and Implementation teams.
Skilled at gathering market feedback and channeling insights to internal teams to support product roadmap and strategy.
Comfortable representing the company at conferences, trade shows, and industry events
As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com
CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary
CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at recruiter@csiweb.com and we will work with you to meet your accessibility needs.
For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)
Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
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